[Resolved]  Netplus Broadband — Recharge done but account is still inactive

I have done a payment of Rs. 3535/- for CustomerID-[protected] through Netplus App. But, my account is still showing inactive and also I have not received any confirmation from Netplus for the payment. Please find below the transaction reference number. Money got successfully paid to them, but still they are saying that it has not reached them. Their customer service is pathetic too. They are not able to provide any resolution.

'Rs 3535.00 debited from a/c **3412 on 07-12-20 to VPA [protected]@hdfcbank(UPI Ref No[protected]. '

Transaction ID- T2012070759285899868467