Netplus Broadband Complaints & Reviews

09/02/2021
time - 3:36
online recharge but my connection not active

Hi,

I am writing this email after being disappointed with NetPlus Customer Service. I am facing the following issues, where NetPlus Customer Care not able to support me:

1) I had made my Bill Payment on 2nd Feb-2021, 2 times (First Payment Via Credit Card, 2nd Payment via NetBanking)

2) I had to pay 2 times, because, when i paid first time, it didn't show my payment. Hence i made another payment via Net Banking, but that was also not reflecting

3) I waited for 2-3 days and thought, might be reflected

4) But its very poor payment system of NetPlus and my payment not refected, then i raised a complaint in NetPlus Customer Care and also shared emails with Customer Care attaching both payment proofs (on 5th or 6th FEb)

5) Unfortunately, no resolution provided, rather my connection was suspended on 8th Feb morning.

6) i called Customer Care multiple times, no solution provided, rather My Email Id has been blocked in NetPlus sothat i can't send any more email to NetPlus

7) Even After 8 Days (its 10th Feb Today), none of my payment is reflecting in my account, even after daily call with . Further my email ID is not unblocked.

I am not sure, whom to reach for assistance/support.

Thanks & Regards
Susheel

Respect Sir
I have installed Net plus internet broadband connection at my residence 76, Moti Bagh, Near GNDU regional Centre Ladhewali District Jalanadhar-144007. I called many times to your local officials but problem is not rectified till now. My internet and Tv is not working for the last four days. Kindly stop billing for these days for unavailability of your service. Kindly rectify my problem today because my daughter is preparing higher study exams.
Thanks
Gurnam Chand
[protected]

I have disconnected my connection in November 2020 and till date my refund is pending please help.

Connection no. ID is [protected].
Contact no: [protected]

I have recharged my account before over my monthly data pack but it's showing your account is inactive i want to active my account immediately
My name = suneet k yadav
Bill ac no = [protected]
Customer id[protected]

Sir my mobile no [protected]
Out 2020 to iptv+phone off hai
Koi vi sunvai nhi hai
Bill pay brondband +iptv+calling 950++
Fir bi 3 month to band hai internet service hi hai

Koi sunvai nhi hai plz call my no [protected]
Catetmer I'd 2166190

I have deposited Two months payment but no bill was given to us five months before. We have asked so many times to give us the bill. They said that we have not given them any money. After that we have stopped giving any payment. Now our broadband service has been stopped. We are facing a lot of problem because of this. The shopkeeper is not listening to us. He is not picking up the call also.

5g connection ok, connected, but unable to connect netplus broadband

Hello sir My netplus id is 3072241
. I have already netplus broadband connection. For last month i request to customer care to install iptv at my home.. last month my plan is upgrade to rs 999. But till date not install iptv at my home. I request all of technician or whom people who install netplus broadband at my home.. but only one reply tell all.. i coming morning but not come. I left airtel broadband replace of netplus connection. I have no complaint airtel broqdband last 4 years.. but in one month netplus have no customer care no reply.

Dear Team,
My Customer ID [protected]
Please send me I'd and password, need to run Net Plus mobile application.
Mobile - [protected]
E-mail - [protected]@gmail.com...

I have done a payment of Rs. 3535/- for ID-[protected] through Netplus App on 7th December at 7:59 AM. But, my account is still showing inactive and also I have not received any confirmation from Netplus for the payment. Pathetic customer service also not able to provide any resolution.

I have done a payment of Rs. 3535/- for CustomerID-[protected] through Netplus App. But, my account is still showing inactive and also I have not received any confirmation from Netplus for the payment. Please find below the transaction reference number. Money got successfully paid to them, but still they are saying that it has not reached them. Their customer service is pathetic too. They are not able to provide any resolution.
br...

I have paid the bill 12 hours ago but still my account is deactivated, i called the customer care thrice and email to bill desk twice but still didnt get any response from them.
Please help me to resolve asap as my urgent work is pending becauss of network unavailability.

Account id [protected], broadband not working since yesterday

I have paid Rs8250/- annual payment on 13/01/2020 . Which is due again in January, 2021. But by mistake bill was generated in November, 2020. Unknowingly I paid amount of Rs814/- and Rs 8250/- on total Rs 9064/- on 23/11/2020. I could not get two months free after paying annual payment. Still deduction of November and December, 2020 bill is continued, while no charges should be there for these two months.
BillNo: REG[protected] bill date 01/11/2020, and REG[protected] bill date 01/12/2020 .These two bills are not to be generated .Kindly correct my billing schedule and give me two months data free as per your noms.

My name is anil Kumar and my customer iD is [protected] I am request the my voice calling activate 2 months ago but do not receive any solution.. pls activate my voice calling activate

I was many times complaint to the service provider but he never solves the problem, my problem my internet modem show the internet is working but the internet not working.
my phone is showing connect to wifi but I check wifi status showing connect without internet
customer id [protected]...

Its really frustrating to get Voice Activation on my existing Netplus broadband. I was told than with in 24-48 hrs service will be activated and will get OTP and link to sign.

Now its more than 72 hrs and on follow up to Netplus customer Senior team member Ms Kulveer Kaur told me that service can't be activated as all numbers in that area are exhausted and have to wait till new allocation done.

It was really...

Charged Rs 6000 for a new connection id is [protected] and promised 5ghz dual band router as mentioned in website of company i.e www.netplus.co.in but they gave me single band 2.4 GHz router . when i enquired that please give me a dual band router as i am experiencing slow internet speed but they denied and told me to submit Rs 3500 extra . i was totally shocked . this is the behaviour and customer service of this fake company . please highlight the issue and ask them to replace it or close the connection and refund back Rs 6000

indu bhushan sharma
customer id [protected]
mob [protected]

Please check internet tomorrow net not working