Nextra Teleservices — theft of money from their salesman

Address:	New Delhi, Delhi, 110025
Website:	www.nextraworld.com

Hi team,

This is to inform you that one of your salesman has taken money from me for a total amount of rs. 2829/- on 20th october 2017.

I had requested for a connection for my home by sharing my contact details via "get in touch" on your website on 19th october 2017.
The next morning, 20th october, i received a phone call from a person named manoj [protected] claiming that he was from nextra and asked me if i wanted a connection to which i said, yes, of course.

He then told me that all the processes of registration can be done by him online if i provided him with my aadhaar card number and my scanned passport sized pic via whatsapp. I sent him the requisite details and then he sent me the paytm code of nextra on whatsapp only. He told me to pay an amount of rs. 2829/- (Taxes inclusive) for a plan which was under an offer that time. (Pay for 3 months and get 1 month free with installation free and a router)

He told me that a person will come and get the installation done that day itself.

But, no one came. I called him up that day (20th oct 2017), though he never picked up my call nor did he reply to my messages.
The following day, he sent me a message saying that he was out of station.

For the next 10 days, he kept on coming up with # excuses.

I spoke to your customer care executive and he told me that he cannot help unless i provide him with my receipt number. But i had not been provided with any receipt or any number.

On 27th october 2017, i went to your office at mayur vihar.
There i reported the issue to mr. Amit [protected] and to mohd. Ansari [protected]. They took the details of my concern from me (Which i will also be providing you with at the end of the mail.)
They tried calling up this manoj who had contacted me, but he did not respond to their calls either.
They even checked that whether i was registered in their database or not but, to everyone's surprise, i was not registered.

They told me that they will be helping me out but did not.
Later that week, i was provided with mr. Dhruv's number [protected] and i called him up and asked him to help me. He said that he cannot do anything.

I called up mohd. Ansari and then he told me that there was no employee named manoj who was working for you all.

I was annoyed and humiliated at the highest of levels.
Then, i was provided with mr. Sanjay kishore's number, sr. Manager, new delhi. [protected].

I contacted him and then he too was surprised that this incident had happened and promised me to help me out. But then, he too became ignorant and now i am writing this to you guys.

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This is my reference number when i got on 19th oct 2017 by sharing my details via "get in touch" on your website.

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This is the paytm code provided by mr. Manoj, your salesman who contacted me on 20th oct 2017.

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This is the proof with the transaction id that i made a payment of the said amount of rs. 2829/-

"i provided my details on your website, then a person calls me up the next day and then your company says that the person who contacted me, doesn't work in your company and you guys don't know him???"

Are you guys running a scam or what???

I want my refund or i will be going to the court with this and will be making it public if i do not get my hard earned money back.