[Resolved]  Nobroker — Bad Experience with NoBroker Relax Plan Subscription and Packers Movers service

I am writing to express my deep disappointment and frustration with the services provided by NoBroker. I subscribed to the NoBroker Relax Plan for which I paid 3800 rupees and also booked Packers and Movers service for which I paid 7200 rupees, but my experience has been nothing short of a nightmare.

Firstly, I was not able to find a suitable house through the Relax Plan, and the properties that were shared with me were already rented out. It seemed that there was no additional benefit in subscribing to the Relax Plan compared to the regular plan. Moreover, the promised discount of 750 rupees on Packers and Movers service was a lie. When I asked about the discount, I was told that I wasn't eligible for it as I didn't find a house through NoBroker.

Now coming to my Packers and Movers experience, it was a total disaster. My schedule was fixed for 29th April at 9 AM for AC uninstalling and installation, but the service providers asked me to reschedule for 7 AM due to their other commitments. They arrived on time but without the AC technician. They started packing and moving my things without my AC, and I was asked to pay the full amount before the service was completed.
I had to wait for 5 hours in my old location for the AC technician, who arrived at around 2 PM. After the AC was finally brought to my new location, the local movement manager Vinoth Kumar asked me to book an Ola cab to move the AC unit, even though I had paid for the Packers and Movers service. The AC unit was transferred in the Ola cab without any protection. To make things worse, the technician said he would not be able to install the AC that day and asked me to wait until the next day. Despite my repeated attempts to get in touch with NoBroker and resolve the issue, I have received no response.

I feel cheated and taken advantage of, and I demand a full refund of the amount I paid for both the NoBroker Relax Plan and Packers and Movers service. The lack of professionalism and accountability from NoBroker has caused me immense inconvenience and loss, and I urge you to take prompt action to resolve this matter as soon as possible.
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Jun 2, 2023
Complaint marked as Resolved 
NoBroker customer support has been notified about the posted complaint.
Verified Support
May 02, 2023
NoBroker Customer Care's response
Hi There, we are closing your complaint as we are still waiting for your registered contact number which is required to investigate your issue. Please reach out to us with the same to assist you further.
Complaint comments 


Hi There, we always strive to provide top-notch AC service and timely shifting service to our customers, and our relationship managers do their best to provide genuine property details to our customers. However, we regret that you weren't able to find a house through NoBroker and that the relationship manager didn't check before sharing property details. Also, we regret that the service was rescheduled and that your AC was transported in an Ola cab without protection, and your movement manager asked you to pay the cab charge extra. Moreover, we also regret that the AC technician arrived late, didn't install your AC, and asked that you wait until the next day. However, kindly share your registered contact number so that we can look into it and provide you with a resolution asap.

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