[Resolved]  Nobroker — no response from executives on the fake money back plan. please don't opt for that plan. its a request!!!

Honestly, I do not mean to bother you at all because being the CEO, I can totally imagine the things you would be dealing with. However, I am really helpless and left with no other option but to write a mail to you regarding the absolutely unprofessional customer service I received with NoBroker.

The communication started with Nobroker when me and my wife finally decided to move to Bangalore and thought of exploring the NoBroker service. We set up one call and were so convinced that immediately paid for the "Money Back" plan with utmost trust in your company. The Relationship Manager was assigned and we were pretty convinced that things will fall in place because the initial interaction went really well.

Once we paid the amount, the entire experience started turning horrific for us. We kept chasing our relationship manager to give us the right options for houses. For days together we never received an update on the houses. We kept on following up with the RM and the RM - Ms. Shilpika was her best at being unprofessional. (You can refer to the amount of feedback we have shared on the site and track our phone conversations). We informed the RM a week in advance on the days we would be reaching bangalore for the house hunt. Overall, she provided us with I guess 5 options and nor more. All of which we exhausted in one day. We were in Bangalore for good 7 days and 5 contacts. In between this we also faced a lot of issues on the houses absolutely not matching our requirements, the owner never responding (while we were at the door), the broker in himself not turning up. But we ignored all of that and looked for additional contacts.

We escalated royally to the manager of our RM and she shared few contacts which did not match our requirements at all again. The RM would never answer our calls, but the minute we send an escalation she would call us back. So we realised that this was the only way to reach you guys. We asked her to show specific properties and she told they were not listed on "NoBroker". Finally, because our stars shined, we found an apartment on our own. We informed the RM immediately and asked her the process for claiming the money back. We told her we finalised a prestige property - which she initially had told was not listed on "NoBroker". And suddenly out of nowhere we saw Prestige properties being listed immediately after that. You can track all our phone conversations since they get recorded if you do not believe me. (And trust me you will feel bad for us).

We met all the requirements for claiming our money back. We waited for our lease agreement to get finalised. Once, we had that in our hand, we dropped mails, spoke to your customer service executives on call and never got a call back to narrate the process on claiming our money back. Honestly, here it is not about the 7K or 8K that I am writing to you, it is about the trust you place in a company and then have that broken. We closed our eyes and paid for the plan and after such a horrible experience we totally deserve to get that money back. The last my wife spoke to the executive, she mentioned that she is really tired and feels victimized and might actually write to the consumer forum. But because we really believe in today's leaders, we really thought of writing to you.

We really really request you to look into the matter. Not for money, but just so that no customer loses trust in the upcoming Indian start-ups that are forming the base of employment and a lot of other things in our country. We are still waiting for a response and can be reached at [protected] or [protected].