[Resolved] Nobroker — not refunding back amount to my credit card as per their terms

shoaeb.attar

Address:

204-A2, Genesis Apartment, Outer Ring Road, Ibblur Village Bengaluru Bangalore District Karnataka India - 560102. Email: [email protected], [email protected], Contact Nos. 09241700000. Whatsapp No. 9241700000.

Hi, i am shoaeb attar, pune, have taken the commercial owner moneyback plan and it is already expired on the 31th august 2020. As there was no rental client done through my relationship manager mr. Immanuel prasad and my previous relationship manager ms. Rashmi hedge, assigned by nobroker in the stipulated period of the plan i. E 60 days, the plan was taken in guidance of mr. Nikhil prakash of the marketing team of nobroker.

They didn't process my refund, the amount of rs.6670/- as per plans terms & conditions after deducting rs.999/- of gst from amount rs.7660/- value of the commercial moneyback plan as informed and email sent to me by mr. Nikhil prakash marketing team. I have also noted them that i am not interested in extending the said plan for any further period.

I have been calling and mailing nobroker since then to process the refund but not getting any response nor i have received any email or sms from nobroker that my plan is finished no rental party has been assigned from nobroker so we are refunding the amount.

Now i am in state to make a consumer complaint alongwith a cybercrime complaint because my above payment was also deducted from my credit card through their paytm service without otp and without sending me any payment request from my previous relationship manager ms. Rashmi hegde and that was the reason my relationship manager was changed in the middle of my plan.

Mr. Nikhil prakash of marketing team has the knowledge of the same and i am having all email conversations with him regarding the same with his apology and all call records with apologies from nobroker's customer executive for the same.

I will take further necessary actions soon if my issue is not resolved soon.

Thank you,
Shoaeb attar.

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Aug 6, 2021

Complaint marked as Resolved

NoBroker customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2020

NoBroker Customer Care's response Hi Shoaeb, we always want our customers to have a smooth & hassle-free experience. We'd certainly like to do a major deep-dive here to understand what went wrong to provide you with a satisfactory resolution. Hence, we'd request you to share your contact details so that someone from our team can connect with you over the phone & discuss this further.