Nobroker — online rent agreement

Address:

400101

I have registered for on line rental agreement on nobroker site on 7th jan. 2019. Paid rs. 3200.00 online on 8th jan.2019.
Nobroker confirmed me appointment for biometric registration on 13/01/2019 at 12:00 noon. As asked by nobroker i have called tenant, and all the required witnesses as per scheduled time. On 13th jan. 11:50am they cancelled the appointment saying govt. Site not available. This has caused wastage of time & money to all the stakeholders. Later nobroker rescheduled the appointment on 15th jan. But again didn't turned up giving same reason, site not working, also promised me that they will initiate immediately when the site is up. I have personally checked site is working since 16th jan. I have also communicated them urgency of registration. There is no feedback from nobroker
I have also requested them to refund my money rs. 3200 for rental agreement + police verification rs. 2000 paid online, so that i will go offline & complete the process. There is no response on that still. Due to this i have also lost one month rent and my financial loss is rs. 14000/- nobroker must immediately refund me all the online money that i have paid plus they must also recover loss of rent as mentioned above