Nobroker — pathetic packers and mover service by nobroker

Website:

www.nobroker.in/packers-and-movers

I shipped my shipment from bangalore to my hometown patiala. For getting my order they promised to deliver with in 14 days.
And my suffering began from that day since they will not call you or follow up with you but its your responsibility to check with them and their packers and mover partner.
After multiple follow upswith them and their packers and movers partner my shipment got delivered after 40 days. Also it was not at all due to covid but because their packers and mover partner forgot me to ask for my adhaar card. And when i enquired multiple times he said they are not able to verify my id and he was informing this after a month. During this whole month nobroker movement manager was saying that my shipment is on the way and can reach anytime. Neither their partner nor nobroker's movement manager reached out to me for the id proo[censored]ntil i called them and asked for the delay.
In this whole process i wasted a lot of time and had to spend money on some of the essential items (Had to buy some stuff which is redundant now) which were part of the shipment.
They charge premium fees and there is nothing premium about their services.
I want full refund of my packers and mover fees as there was an agreement that my shipment will be delivered in 14 days. Now since they failed to deliver it on time and i had to suffer because of their incompetency.