Nobroker — Rental payment refunded and charged fees for no reason

Nobroker — Rental payment refunded and charged fees for no reason

S sams1478963

I have paid rent using credit card last month with no broker and was successful. Again this month I repeated the same transaction but asked for documents for verification. I have submitted all the documents including police noc but NO Broker has rejected the transaction and charged fees and refunded the balance amount. I want to escalate this issue badly as no one answering or getting back to me regarding this. Only they have sent me one message regarding the charges and refund. I am staying with my dad on rental basis and paying rent. Agreement already in my dad's name. NRP-2733106 +1 photos Was this information helpful? No (0) Yes (2)
NoBroker customer support has been notified about the posted complaint. Verified Support Aug 24, 2020 NoBroker Customer Care's response Hello Shailesh, we have forwarded your concern to our team and our concerned team will check your concern and will get back to you with an update. Also, we may request for your registered contact details if in case our team requires it while checking the issue. Verified Support Aug 25, 2020 NoBroker Customer Care's response Shailesh, we would like to inform you as the Rental Agreement provided by you was not valid (As per RA owner name is ""Shettygar sharada"" but as per database owner name is "" Guruprasad G Shettigar Varija C Kavoor"" and tenant name as per RA ""Pujari shekhar thoma"" but as per database tenant name is ""Shailesh Poojari"" hence names are not matching) so due to suspicious transactions we were unable to process your payment. Hence, we have refunded the amount (RefundTxnId: rfnd_FUVzNmNoM7Po92 Refund Date: 24-Aug-2020 12:49:18) as mentioned in our terms and conditions. Aug 25, 2020 Updated by sams1478963 I guess some unprofessional people hired by no broker as I have already mentioned the whole scenario to Escalation team. Once again will explain here: Owner name - Shettygar sharada POA - Varija Kavoor (to whom rental payment made - joint bank account name) Tenant name - Shekhar Pujari (father's name) As per database my name mentioned as I am making payment on behalf of my father. Kindly go through the agreement as everything mentioned clearly, also as per database I have mentioned name as per payment details. If still not clear then I have to reach to your Grievance and Redressal Team. Nothing suspicious about the transaction and the agreement. Aug 26, 2020 Updated by sams1478963 No reply on my updated comment.
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