Nobroker — Worst service from No broker- Refund process

Its really sad to report that i am very disappointed with the service by No broker for rental agreement.
i have paid total amount of RS. 3589 + Rs.720 (including Police verification) on 14th of June 2021 for my Pune Flat rent agreement.
However, tenant backed out and i requested shivangi from No broker to cancel the agreement draft and refund my money.
Since biometric were not provided, she told me that amount will get refunded with some deduction of nominal charges, i agreed to it.

Same time, i asked her that i want to renew rental agreement of my Mumbai flat and once i get the refund of cancelled rental agreement of Pune Flat from no broker, i will initiate the process of renewal of Mumbai flat rental agreement.

she confirmed to me that she has initiated the refund process and i will get a mail confirming this and also appointed Mr. Shakti singh for rent agreement renewal for Mumbai flat.

Since i didn't get any refund email, i started following up with her but after continuous calls to nobroker centralised number, she has not responded.

Mr. Shakti singh called me one day and told me that Shivangi has made some error in initiating refund and hence he is now looking into it and refund will get initiated.
since last 10-12 days i have been coordinating with him but still no success on the confirmation email regarding refund.

Worst part is when i call the centralised number, they ask me about the issue and when i request them that i want to speak to shakti singh, they say he will call you in 30-60 mins but he never calls.
i have tried this so many times since last 4-5 days but never received any response from him.

since today morning i have tried 3-4 times, once i received call from nobroker but i was in a meeting so couldn't pick it up. Later again, called no broker twice saying please ask shakti singh to call me but again i get false assurance that he will call in 30-60 mins but again no calls from him.

Now i am literally fed up with this whole process and totally disappointed with the nobroker service. Hence, i am escalating this issue to higher management.
I request you to kindly look into this issue and refund my money .

For your reference, i am sharing my registered mobile number: [protected]

please look into this issue asap.

Regards,
Ashwani Thakur