Submit a Complaint
Tax Services
NSDL e-Governance Infrastructure

[Resolved]  Nsdl E-Governance Infrastructure — Nsdl - pan card fees not refunded

Address:Fatehabad, Haryana, 125050
Website:www.onlineservices.nsdl.com

I use nsdl website to create a new pan card of mine. Temporary token is [protected]. I use e-kyc option for my aadhar verification. I have paid an amount 2 times of rs.116.20 using my debit card and second time with jio money. My balance was deducted 116.20+116.20 from the bank and jio money both on 01/06/2017 but payment was not completed due to any reason somehow i don't know. Now it shows me a message when payment failed "your payment has failed. You got your refund. Please make a fresh payment and try again" i haven't got any refund. Where is the amount of my pan application? This problem arises due to their payment failure. I need all my money to create a new pan card. They have to close their webiste if they can't fix the bugs. Is this the true digital india. Do something for a change.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Jul 20, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Jun 09, 2017
Updated by Hitesh011 Not any help provided till now
Verified Support
Jun 19, 2017
NSDL e-Governance Infrastructure Customer Care's response Kindy provide your both Token Numbers, E-mail ID and Date of Birth to [protected]@nsdl.co.in for faster resolution.
Jun 24, 2017
Updated by Hitesh011 Jio money wallet balance refunded but balance of 2nd failed transaction from same token no. Same time from induslnd bank not refunded yet..
Jul 04, 2017
Updated by Hitesh011 NSDL please reply
Sep 03, 2017
Updated by Hitesh011 Where is my bank balance 116 rs?????? Not refunded...
Sep 03, 2017
Updated by Hitesh011 Plz read my complaint again..
Sep 03, 2017
Updated by Hitesh011 I made my bank payment through debit card of indusInd bank which is not refunded yet..
Complaint comments 
1 Comment

Related NSDL e-Governance Infrastructure reviews

[Resolved]Nsdl E-Governance Infrastructure - I m not able to open account in eNPS[Resolved]Nsdl E-Governance Infrastructure - Enps- payment gateway failure[Resolved]Nsdl E-Governance Infrastructure - Pan status "no record found"[Resolved]Nsdl E-Governance Infrastructure - Ipin and tpin not yet received[Resolved]Nsdl E-Governance Infrastructure - PRAN not found in database while trying to set the PRAN password
View all 5291 NSDL e-Governance Infrastructure Reviews

Comments

I have applied for PAN change request on 18.02.2017 but I could not take the print out of the acknowledgement receipt. My acknowledgement no. is [protected]. Can you send the acknowledgement receipt to my email id [protected]@gmail.com
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    NSDL e-Governance Infrastructure
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    70%
    Complaints
    5291
    Pending
    106
    Resolved
    3576
    View all 5291 NSDL e-Governance Infrastructure reviews & complaints
    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
    NSDL e-Governance Infrastructure Address
    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all NSDL e-Governance Infrastructure contact information