[Resolved] NSDL — Pan card fee not refunded | |||||
I use NSDL website to create a new pan card of my neighbor. Temporary Token is [protected]. I use e-kyc option for her Aadhar verification. I have paid an amount of Rs.116.20 using my debit card. MY balance was deducted from the bank on 18/01/2017 but Aadhar verification was not completed due to not receiving any OTP on their registered Aadhar card mobile no. Now it shows me a message when i am checking the status "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days." I have got a Rs.5.75 refund message from my bank on 18/01/2017. where is the remaining amount of my Pan Application? This problem arises due to their OTP verification failure. I need all my money or create a new pan card. they have to close their webiste if they can't fix the bugs. This is the true failure of Digital India. Do something for a Change. Was this information helpful? | |||||
Jan 25, 2017 Complaint marked as Resolved Got my refund NSDL e-Governance Infrastructure customer support has been notified about the posted complaint. | |||||
 57 Comments | |||||
Comments
i applied for pan correction every thing was fine ekyc and all but when i try to pay fee my money from account deducted but trancsaction was unsuccessfull on NSDL site and another transaction was succesfull and again my bank account money deducted so when i will get my first transaction money back my token no is [protected] dated :[protected]:45:33.032
Sir,
My pan application has failed due to error in e-kyc verification in Nsdl online mode.
They said that money will be refunded by 7 days. But I have not received the refund.
Token number : [protected]
Transaction ref no : LSM[protected]
Mob num: [protected]
![]()
My pan application has failed due to error in e-kyc verification in Nsdl online mode.
They said that money will be refunded by 7 days. But I have not received the refund.
Token number : [protected]
Transaction ref no : LSM[protected]
Mob num: [protected]
Hello sir, yesterday I intended to apply pan card. I successfully completed all the steps until the last part e-kyc Verification. I included the Aadhar card for verification but my Aadhar phone number is lost. So I can't continue now I want to change the proof details but i can't able to do that. Please help I already paid the fee for application. This page appears when I try to update/change the document.
My temporary token number:[protected]
![]()
My temporary token number:[protected]
When I tried to apply for pan card. Twice payment has been failed but twice amount has been deducted . They told amount will be going to refund 7 days but now already more than 20 days completed . I have generated 3 token number . I need refund of my amount twice ..please resolve my problem
Name : bhanavathi Lokesh naik
DOB : 04/06/1999
Email : [protected]@gmail.com
Token numbers : [protected]
And [protected] and [protected]
The following is the transaction details
![]()
Name : bhanavathi Lokesh naik
DOB : 04/06/1999
Email : [protected]@gmail.com
Token numbers : [protected]
And [protected] and [protected]
The following is the transaction details
I use NSDL website to create a new pan card of my neighbor. Temporary Token is [protected].I have paid an amount of Rs.116.20 using my debit card. MY balance was deducted from the bank on 09/06/2018 when i am checking the status it shows me a message W.e.f. June 16, 2018 PAN application forms have undergone a change due to revision in application fees by Income Tax Department. As the PAN application initiated by you (prior to June 16, 2018) was not completed, the same shall be treated as cancelled and if you have already made payment of application fee, then the same will be refunded. You are requested to generate a new token number and furnish your application in revised format. For any clarification, kindly contact us at [protected]@nsdl.co.in.
I use NSDL website to create a new pan card of my neighbor. Temporary Token is [protected].I have paid an amount of Rs.116.20 using my debit card. MY balance was deducted from the bank on 09/06/2018 when i am checking the status it shows me a message W.e.f. June 16, 2018 PAN application forms have undergone a change due to revision in application fees by Income Tax Department. As the PAN application initiated by you (prior to June 16, 2018) was not completed, the same shall be treated as cancelled and if you have already made payment of application fee, then the same will be refunded. You are requested to generate a new token number and furnish your application in revised format. For any clarification, kindly contact us at [protected]@nsdl.co.in.
OTP verification failed. It was written kindly generate new token and there will be refund of PAN application of
Rs. 107 within seven working days.It is been 30 days i did not receive refund of Token no-[protected] (My Dad's PAN)
Kindly do the refund procedure as soon as possible.
![]()
Rs. 107 within seven working days.It is been 30 days i did not receive refund of Token no-[protected] (My Dad's PAN)
Kindly do the refund procedure as soon as possible.
I used NSDL website to generate my PAN. However due to failure in E-KYC, OTP was not received. On the page it was written kindly generate new token number and refund of Rs. 116.20 will be done within 7 working days.
It is now 30 days i did not receive my refund.
Token number- [protected]
Date of transaction- 26/11/2018
Email [protected]@gmail.com
Kindly do the refund procedure as soon as possible
![]()
It is now 30 days i did not receive my refund.
Token number- [protected]
Date of transaction- 26/11/2018
Email [protected]@gmail.com
Kindly do the refund procedure as soon as possible
I completed entire process .I got token number too
But now I am unable to know the status of my application
![]()
But now I am unable to know the status of my application
My pan application form feess deducted and application form not complete my token no.[protected] please refund my rupees 147 is date 28/03/2019 and fess is not refunded
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
70%
Complaints
5291
Pending
107
Resolved
3575
+91 22 2499 4200 [Vidya Lakshmi]
+91 22 4090 4242 [Head Office]
+91 11 2370 5418 [New Delhi]
Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
I have applied for online PAN name change through https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html almost all details verified and completed in final step OTP not received.Amount has been deducted and Aadhar authentication completed afterwards in Final submission OTP not received.Kindly check and fix this issues. Around lakhs of peoples are using this website for online services simple OTP server not able to maintain.