Ola Cabs — Adequate Cash Compensation for deficiency in service.

Address:

New Delhi, Delhi

I am registered customer of Ola Cabs. I have used Ola services first time on 28.03.2015. My registered e-mail id is [protected]@gmail.com and registered mob. number is [protected]. 2. We as a family of three brothers made a plan in April, 2015 that we all would visit Nainital together with families for three days. One of my brother is residing in Lucknow and he will reach Nainital/Kathgodam R.S. from Lucknow and we two brothers i.e. myself and my youngest brother, Vishal bansal would catch train from Delhi to Kathgodam Railway Station on 23.05.2015. The train bookings were done in advance in April, 2015. The train was Anand Vihar-Kathgodam Shatabdi Express with time of departure as 6-15 a.m. from Anand Vihar Railway Station ( which is about 25 kms from our home). 3. Accordingly, I and my brother booked two taxis for the respective family for transportation from their respective home to Anand Vihar R.S. on 23.05.2015. 4. Therefore, I booked Mini on 21.05.2015 with CRN 84657316 for our journey from Pushp Vihar to Anand Vihar railway Station on 23.05.2015. However, on 23.05.2015. I was informed that my request has been upgraded from Mini to Bigger one car (Mahindra Xylo) and accordingly, I changed plan and informed my brother who is residing nearby to my home to cancel his taxi booking and come to my place in his car so that we all family can go together in one big car (Mahindra Xylo) as now all can be accommodated in one car. The chronological sequence of events (based on log details of my mobile numbers and on my memory to the best of my belief) is given as under:- Chronological sequence of transactions with OLA CABS. Sl. No. Date and Time Message Remarks, if any. 1. 28.03.2015, 8.52 a.m. Ola Pankaj Bansal! Your Booking with CRN[protected] has been received for 29th March, 8.00 a.m., we look forward to having you on board. SMS on regd. Mob. No.([protected]) 2. 29.03.2015, 7.26 a.m. Say ola to your driver Sandeep ([protected]) for CRN 70889630 White Toyota Etios DL-1YE 1749 to pick you up @ 8.00 a.m., 29 Mar call[protected] for support... SMS on regd. Mob. No.([protected]) 3. 29.03.2015, 7.54 a.m. Ola, We’re early! Just in case you’d like to board your cab before your pick up time, we’re ready SMS on regd. Mob. No.([protected]) 4. 29.03.2015, 8.33 a.m. Ola, your total bill for CRN 70889630 is Rs. 373 SMS on regd. Mob. No.([protected]) 5. 21.05.2015, 9.43 p.m. Ola Pankaj Bansal ! Your Booking with CRN 84657316 has been received for 23 May, 4.45.a.m. we look forward to having you on board. SMS on regd. Mob. No.([protected]) 6. 23.05.2015, 4.11 a.m. You have got a free upgrade! CRN 84657316 Driver Ankur Gupta ([protected]) White Mahindra Xylo HR 55 R 8881 will pick you up @23 May, 4.45 a.m, say ola to being so special SMS on regd. Mob. No.([protected]) 7. 23.05.2015, 4.16 a.m. Call made to mobile number [protected] (of Mr. Vishal Bansal) from my other number ([protected]) to cancel their taxi and come to my place to board Mahindra Xylo since two families going to same place viz. Anand Vihar Railway Station. No answer 8. 23.05.2015, 4.17 a.m. Call made to mobile number [protected] from my other number ([protected]) and request to talk to Vishal Bansal. Vishal Bansal was informed about Mahindra Xylo and asked him whether he can cancel his taxi booking and join us since now it is Mahindra Xylo and all can go together. He asked me wait for his confirmation. Call duration 25 sec. 9. 23.05.2015, 4.18 a.m Received call from [protected] on my mob. [protected]. He confirmed that he has cancelled his booking and I asked him to come to my place in his car along with all other family members by 4-40 a.m. so that we may all go together to Anand Vihar Rly. Station Call duration 46 sec. 10. 23.05.2015, 4.42 a.m Vishal Bansal came to my place in his car along with family and park his car. 11. 23.05.2015, 4.45 a.m No car/taxi from Ola...No information. Waited for five minutes. 12. 23.05.2015, 4.49 a.m Made call to mob. No. [protected] from my other mobile number-[protected] No answer 12. 23.05.2015, 4.50 a.m Made call to mob. No. [protected] from my registered mobile number ([protected]) No answer 13. 23.05.2015, 4.52 a.m Made acall to[protected] from my registered mobile number and informed the customer care executive that Mahindra Xylo driver is not picking up the phone and I have to go to Anand Vihar Railway Station to catch train. He asked me to wait and after some time, told me that Mahindra Xylo vehicle is not available at the moment, however, another vehicle nearby would come to pick you up. I asked him what is the vehicle, he told, it is mini...i informed him that we are six adults...I shouted at him and threatened him that I would sue Ola Cabs in Court of Law etc. etc. and asked him to cancel my booking. He accepted the same. Call duration 00:03:35 14. 23.05.2015, 4.55 a.m. Updated details for CRN 84657316 Mayank Gulati ([protected]) White maruti Swift HR 46D 7366 to pick you up @ 4.58 a.m.. 23 may. Sorry for the inconvenience. Call[protected] for support. Please share... SMS on regd. Mob. No.([protected]) 15. 23.05.2015, 4.56 a.m. Ola! Your Booking CRN 84657316 has been cancelled as per your request. For queries call[protected]... SMS on regd. Mob. No.([protected]) 5. However, as evident from above details, I have to cancel my booking and we have to managed to go to Anand Vihar railway Station in our own car. In tension, there was an accident in which our car brushed with each other’s car. Somehow, we all reached Anand Vihar Railway Station and parked cars there for which we have to shell out parking charges for three days. 6. In view of the aforesaid facts and circumstances, it is requested that I may be adequately compensated in cash for the mental agony, trauma and anguish I suffered due to negligence of Ola Cabs and deficiency of service with registered customers of Ola Cabs. There is breach of contract also on the part of Ola Cabs because they fail to fulfil the promise made to customer for providing taxi on time for which customer has to suffer a lot. They also failed to intimate customer before scheduled pick-up time (in my case, it is 4-45 a.m. on 23.05.2015). Further, I have to change my position due to offer o[censored]p-gradation of taxi to me which I accepted. After acceptance, the upgraded taxi didn’t came which cause embarrassing position for me in front of my brother and other family members. 7. Hope you would not force me to take legal course in the matter and consider my request in just and fair manner for adequate compensation which would also include cost of repair of my car and my brother’s car due to accident, parking charges at Anand Vihar railway Station for my car and brother’s care for three days etc. etc. 8. Request for an early action and please acknowledge receipt of this mail.