Ola Cabs / Ani Technologies — complaining about double payment to ola partner driver

Address:	560103
Website:	www.consumercomplaints.in/new_complaint

This complaints made by taking to customer care and complaint made by addressing email and lodged complaint with login in to ola app.. All incidents with in 72 hrs from the date of ola taxi hired on02/09/2018 evening around 19.00+ hrs + approx and time period getting expires onlytomorrow night on 05/09/2018 the time of ola drop at the distination and the ola driver partner cheated the customer old aged people..

Its regarding excess payments collected by ola driver partner and in the first instance demand the payment and mysel[censored]nknowingly knowing about ola money balance just paid the cash. At that point of time ola app and internet problem there due to airtel networking problems in second level basement parking dropping point in my apartment in prestige ivy teraces kadubisannali bangalore.

After few minutes i got two sms messages saying rs. 731/-& rs. 824 /- against crn [protected] & i have paid cash rs. 830/- (1-500., 3-100., 3-10- due change problems) snd at the same crn [protected] igot wallet money debit also drained my olabwallet money and my on hand cash wallet. Sometimes aged people making mistakes but that doesn't mean that ola driver partner also reciprocating his meanmind of cheating and be beneficiary of wrong earnings.

This cab was bangalore airport pickup point logged in by ola executive posted in bangalore international airport.

I didn't received driver mobile call since in bangalore international airport pickup system ola cab first in first out line system.

With out understanding this matter ib in practice denial of taking action against the errorered ola driver partner is unfair.

Ola is going to loose the genuine customer being myself and ola encourage the errored cheating ola driver partner in link.

This is partiality and not correct. I have decided to discontinue using ola cab anymore..

As mentioned underneath in 4 please note below that
If due to network issue, you don’t receive the sms, we request to you pay the driver in cash. Your ola money will not be debited.
https://blog.olacabs.com/go-cash-free-with-olaauto/
Go cash-free with #olaauto
In that case why my ola wallet debited 502/- and post paid 229/- on credit which i never opted at all and
The ola partner driver got the double payment and dreiver not even disclosed at the time closing of the trip about double payment. Is this act is clear cheating of the people leave a reply
Here’s how:

Download the ola app: it all starts here.
Recharge ola money through credit/debit card or online banking.
Book an auto with the ola mobile app.
At the end of the trip, you can choose to pay for the ride either partially or completely with your ola money balance.
If you choose to pay with ola money, mention the amount to the driver. You will then receive an sms with an authentication code. Here’s the sample sms:
“your authentication code for krn xxxxxxx is 0000. Your ola money bill amount is rs z. Kindly communicate the 4 digit code to the driver to proceed with the transaction”
Share the authentication code with the driver.
Voila! You have now paid for your auto with ola money.
Please note:

The final payable amount for every ride includes rs.10 as a convenience charge on top of the metered amount. Autos also levy an extra night charge mandated by the government. Check faqs
Ola money doesn’t get automatically debited, and the customer has the choice to pay for the ride in cash.
By sharing the authentication code with the driver, you are agreeing to pay the respective amount to the driver in ola money.
If due to network issue, you don’t receive the sms, we request to you pay the driver in cash. Your ola money will not be debited.

[protected]@1151prestige ivyt
S. R. Subramanian
Appt no 1151 prestige ivy terraces
Near to new horizon gurukul school
Kaddubissannalli
Bangalore - 560103
Contact: mobile+91 [protected], [protected]
E-mail: [protected]@gmail.com,

Srsubramanian