[Resolved]  Ondot Couriers And Cargo Ltd. And Myntra — complain regarding mishandling of jacket sent to MYNTRA through ONDOT couriers

Dear sir My complain is regarding the mishandling of arrow jacket sent (return)to MYNTRA through ONDOT couriers on[protected] and as per ondot couriers the product is delivered on[protected]. But on contacting to myntra they asked me that the parcel contains acer templates instead of jacket. This is hardly to believe. I have a reciept of ondot couriers on which they clearly mentioned that the parcel contains jacket. After numerous mails to MYNTRA their reply is below Subject No ValueResponse By E-mail (Girish G) (05/12/2014 11.39 PM)Hello Rakesh, I regret to inform you that, we will be unable to accept the product purchased under order no. 22336418 as the request has been declined by our concerned team.I appreciate your support and co-operation in this regard.Regards, Girish GMyntra.comEmail us @ http://www.myntra.com/contactusEnjoy Shopping on the go with our new Mobile Apps. Download @ http://www.myntra.com/mobile/appsResponse By E-mail (Chandan) (04/12/2014 12.56 PM)Hi Rakesh, Thank you for sharing the DRS copy. I have escalated the issue to our concerned team. Please allow us 2 business days to provide you an update. I appreciate your time and patience. Regards, Chandan KMyntra.comEmail us @ http://www.myntra.com/contactus Enjoy Shopping on the go with our new Mobile Apps. Download @ http://www.myntra.com/mobile/apps Customer By CSS E-mail (Rakesh Sharma) (04/12/2014 11.42 AM)Dear sirPlease check the reply of courier department and solve the matter as soon as possible otherwise i will go to the consumer court and other concerning deartments.RegardsRakesh sharma[protected]Please refer our DRS scan image, at the time of delivery there is no remarks on DRS so if anything found short or excess, courier company can not be responsible. Airway Bill No:[protected]DateTimeService LicationShipment Status(Activity)14 November 201409:01AIRPORT HUB (DELHI[protected]/[protected]DELIVERED on Dated12/11/2014 With SIGN & STAMP12 November 201409:43AIRPORT HUB (DELHI[protected]/[protected]Forward To MAHIPALPUR (DEL)-[protected] - Out for Delivery11 November 201413:17AIRPORT HUB (DELHI[protected]/[protected]Received From KIRTI NAGAR HUB (DELHI[protected] at Operations Facility11 November 201411:01KIRTI NAGAR HUB (DELHI[protected]Forward To AIRPORT HUB (DELHI[protected]/[protected]- In Transit11 November 201407:59KIRTI NAGAR HUB (DELHI[protected]Received From AMBALA (HARYANA[protected] / 4007971 at Operations Facility10 November 201423:26AMBALA (HARYANA[protected] /4007971Forward To KIRTI NAGAR HUB (DELHI[protected] In Transit09 November 201402:19AMBALA (HARYANA[protected] /4007971Received From JAMMU(J & K[protected] at Operations Facility Warm Regards…Rajinder vijContact no.[protected] From: RAJAN SHARMA [mailto:[protected]@ondotcouriers.in] Sent: Wednesday, December 03, 2014 11:56 PMTo: [protected]@ondot.co.in; 'rakesh90sharma';[protected]@ondotcouriers.in;[protected]@ondot.co.inCc: [protected]@ondotcouriers.inSubject: Re: RE: compliant against AWB Number::[protected] Dear rajinder ji please go to the attach file... no any remark mention on the DRS. ThanksRajan Sharma----- Original Message -----From: RAJINDER VIJTo: 'rakesh90sharma' ;[protected]@ondotcouriers.in ;[protected]@ondotcouriers.in ;[protected]@ondot.co.in ;[protected]@ondotcouriers.inCc: [protected]@ondotcouriers.inSent: Wednesday, December 03, 2014 8:31 PMSubject: RE: RE: compliant against AWB Number::[protected] Dear Mr RajanPlease provide the scan image of this parcel delivery Warm Regards…Rajinder vijContact no.[protected]-------- Original message --------From: "Myntra.com" <[protected]@myntra.com>Date: 02/12/2014 1:08 PM (GMT+05:30)To: [protected]@gmail.comSubject: [Incident:[protected]]Response By E-mail (Umme Salma Khan) (02/12/2014 01.08 PM)Hello Rakesh, I apologize for the delay in response and regret for the inconvenience caused to you. This email is regarding the return refund request for the product "Arrow Sport Men Brown & Multicoloured Checked Reversible Jacket" pertaining to the order number 22336418. I am extremely sorry to inform you that, as per the update from the concerned team, we will not be able to refund the amount as we have received the acer templates, instead of Jacket. Warm Regards, Umme SalmaMyntra.comEmail us @ http://www.myntra.com/contactus Enjoy Shopping on the go with our new Mobile Apps. Download @ http://www.myntra.com/mobile/appsResponse By E-mail (priya.s) (27/11/2014 11.35 PM)Hello Rakesh, I apologise for the inconvenience caused with regards to the return of the product 'Arrow Sport Men Brown & Multicoloured Checked Reversible Jacket'. Thank you for providing the courier receipt. I have forwarded the same to the concerned team. Kindly allow us 2 business days to update you on the same. Regards, Priya SMyntra.comEmail us @ http://www.myntra.com/contactus Enjoy Shopping on the go with our new Mobile Apps. Download @ http://www.myntra.com/mobile/apps Customer By CSS E-mail (Rakesh Sharma) (27/11/2014 10.09 PM)Dear sirPlease find the scanned copy of courier recieptRegardsRakesh sharma[protected]-------- Original message --------From: "Myntra.com" <[protected]@myntra.com>Date: 26/11/2014 9:38 PM (GMT+05:30)To: [protected]@gmail.comSubject: [Incident:[protected]]Response By E-mail (Maansi Bhardwaj ) (26/11/2014 09.38 PM)Dear Rakesh, This e-mail is regarding the refund for the product "Arrow Sport Men Brown & Multicoloured Checked Reversible Jacket" pertaining to the order number 22336418. I heartily apologize for the inconvenience caused to you. I would like to request you to send the scanned copy of the courier receipt mentioning the weight of the consignment for us to validate regarding the refund. If you have any further queries please feel free to contact us. Regards, Maansi BhardwajMyntra.comEmail us @ http://www.myntra.com/contactus Enjoy Shopping on the go with our new Mobile Apps. Download @ http://www.myntra.com/mobile/apps Question Reference #[protected] [---001:004817:51235---] And after numerous mails to ondot couriers their reply is shown below Dear Rakesh Please refer our DRS scan image, at the time of delivery there is no remarks on DRS so if anything found short or excess, courier company can not be responsible. Warm Regards… Rajinder vij Contact no.[protected] From: RAJAN SHARMA [mailto:[protected]@ondotcouriers.in] Sent: Wednesday, December 03, 2014 11:56 PMTo: [protected]@ondot.co.in; 'rakesh90sharma'; [protected]@ondotcouriers.in; [protected]@ondot.co.inCc: [protected]@ondotcouriers.inSubject: Re: RE: compliant against AWB Number::[protected] Dear rajinder ji please go to the attach file... no any remark mention on the DRS. Thanks Rajan Sharma ----- Original Message ----- From: RAJINDER VIJ To: 'rakesh90sharma' ; [protected]@ondotcouriers.in ; [protected]@ondotcouriers.in ; [protected]@ondot.co.in ; [protected]@ondotcouriers.in Cc: [protected]@ondotcouriers.in Sent: Wednesday, December 03, 2014 8:31 PM Subject: RE: RE: compliant against AWB Number::[protected] Dear Mr Rajan Please provide the scan image of this parcel delivery Warm Regards… Rajinder vij Contact no.[protected] From: rakesh90sharma [mailto:[protected]@gmail.com] Sent: Wednesday, December 03, 2014 6:48 PMTo: [protected]@ondotcouriers.in; [protected]@ondotcouriers.in; [protected]@ondot.co.in; [protected]@ondot.co.inCc: [protected]@ondotcouriers.inSubject: Fwd: RE: compliant against AWB Number::[protected] Dear sirPlease check the reply of myntra below against AWB No.:[protected]. Subject No Value Response By E-mail (Umme Salma Khan) (02/12/2014 01.08 PM) Hello Rakesh, I apologize for the delay in response and regret for the inconvenience caused to you. This email is regarding the return refund request for the product "Arrow Sport Men Brown & Multicoloured Checked Reversible Jacket" pertaining to the order number 22336418. I am extremely sorry to inform you that, as per the update from the concerned team, we will not be able to refund the amount as we have received the acer templates, instead of Jacket. Warm Regards, Umme Salma Myntra.com Email us @ http://www.myntra.com/contactus Enjoy Shopping on the go with our new Mobile Apps. Download @ http://www.myntra.com/mobile/apps Response By E-mail (priya.s) (27/11/2014 11.35 PM) Hello Rakesh, I apologise for the inconvenience caused with regards to the return of the product 'Arrow Sport Men Brown & Multicoloured Checked Reversible Jacket'. Thank you for providing the courier receipt. I have forwarded the same to the concerned team. Kindly allow us 2 business days to update you on the same. Regards, Priya S Myntra.com Email us @ http://www.myntra.com/contactus Enjoy Shopping on the go with our new Mobile Apps. Download @ http://www.myntra.com/mobile/apps Customer By CSS E-mail (Rakesh Sharma) (27/11/2014 10.09 PM) Dear sir Please find the scanned copy of courier reciept Regards Rakesh sharma [protected] -------- Original message --------From: "Myntra.com" <[protected]@myntra.com>Date: 26/11/2014 9:38 PM (GMT+05:30)To: [protected]@gmail.comSubject: [Incident:[protected]] Response By E-mail (Maansi Bhardwaj ) (26/11/2014 09.38 PM) Dear Rakesh, This e-mail is regarding the refund for the product "Arrow Sport Men Brown & Multicoloured Checked Reversible Jacket" pertaining to the order number 22336418. I heartily apologize for the inconvenience caused to you. I would like to request you to send the scanned copy of the courier receipt mentioning the weight of the consignment for us to validate regarding the refund. If you have any further queries please feel free to contact us. Regards, Maansi Bhardwaj Myntra.com Email us @ http://www.myntra.com/contactus Enjoy Shopping on the go with our new Mobile Apps. Download @ http://www.myntra.com/mobile/apps Question Reference #[protected] [---001:001949:59477---] -------- Original message --------From: RAJINDER VIJ <[protected]@ondot.co.in> Date: 26/11/2014 8:31 PM (GMT+05:30) To: [protected]@ondotcouriers.in, 'JAMMU ONDOT' <[protected]@ondotcouriers.in>, [protected]@ondot.co.in, "'Ashok. Ho'" <[protected]@ondotcouriers.in> Cc: 'rakesh90sharma' <[protected]@gmail.com> Subject: RE: compliant against AWB Number::[protected] And is there any remarks on DRS at the time of delivery, please confirm and also provide DRS scan image Warm Regards… Rajinder vij Contact no.[protected] From: Rajan Sharma [mailto:[protected]@ondotcouriers.in] Sent: Thursday, November 27, 2014 7:14 AMTo: Rajinder Vij; 'JAMMU ONDOT'; [protected]@ondot.co.in; Ashok. HoCc: 'rakesh90sharma'Subject: Re: compliant against AWB Number::[protected] Cn very much deliverd with company stamp by our BA . ThanksRajan Sharma Sent on my BlackBerry® from Vodafone From: "RAJINDER VIJ" <[protected]@ondot.co.in> Date: Wed, 26 Nov 2014 17:00:05 +0530 To: 'JAMMU ONDOT'<[protected]@ondotcouriers.in>; <[protected]@ondot.co.in>; <[protected]@ondotcouriers.in>; <[protected]@ondotcouriers.in> ReplyTo: <[protected]@ondot.co.in> Cc: 'rakesh90sharma'<[protected]@gmail.com> Subject: RE: compliant against AWB Number::[protected] Dear Rajan Please check and revert Warm Regards… Rajinder vij Contact no.[protected] From: JAMMU ONDOT [mailto:[protected]@ondotcouriers.in] Sent: Wednesday, November 26, 2014 3:44 PMTo: Rajinder vij; [protected]@ondot.co.in; [protected]@ondotcouriers.inCc: rakesh90sharmaSubject: Re: compliant against AWB Number::[protected] RESPECTED ALL CONSIGNOR SEND THE CMENT IT CONTAIN JACKET BUT CONSIGNEE CMENT RECD BOOK ONLY PLS HELP US IN THIS MATTER WITH REGARDS VICKY ODC JAMMU PH[protected] ----- Original Message ----- From: rakesh90sharma To: [protected]@ondotcouriers.in Sent: Monday, November 24, 2014 12:47 PM Subject: Fwd: compliant against AWB Number::[protected] -------- Original message --------From: rakesh90sharma <[protected]@gmail.com> Date: 20/11/2014 12:28 PM (GMT+05:30) To: [protected]@ondot.info Cc: "Myntra.com" <[protected]@myntra.com> Subject: Fwd: compliant against AWB Number::[protected] Subject: compliant against AWB Number::[protected] Dear siri sent a parcel containing a jacket through your courier service on[protected] having AWB Number:[protected] to vector e commerce pvt.ltd. NEW DELHI ( MYNTRA). As per the reciever the parcel contained abook.which is hard to believe. You are therefore requested to look into the matter and takenecessary actionas soon as possible. Otherwise i will have to report the matter to theconsumer court and other concerning regulatory bodies.RegardsRakesh sharma[protected] The cost of product is Rs. 3666+100 as courier charges. Sir you are requested to look into the matter and try to resolved this as soon as possible. Regards Rakesh sharma [protected] Udhampur j&k