One Assist Insurance Company — refusing my claim | |||||
My redmi note 4 comes under the insurance policy of one assist insurance company, one day i dropped my phone accidently so i applied for a claim and they tell me the procedure, that was really very hectic! So i denied because there was not any major issue, but after some. Months my phone dropped by me again and the screen got shattered, then the customer care representative told me that sir, you had already applied for a claim and had denied it further, and i agreed because at that time the damage was so small that even the file charge is higher than the damage costs so i denied for the claim, now the company denied to pass my claim as they want my phone to be in excellent condition. The company representative told me that you didnot submitted your previous damaged product report i. E, i was supposed to repair it and according to them if i dont do so i am not eligible for the claim very next time! Wooow what a trick to make fool of the customer, My insurance policy will expire in the end of this january so, plz look into the matter Your's faithfully Gatik arora Was this information helpful? | |||||
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Contact Information
Mumbai
Maharashtra
India
Maharashtra
India
www.oneassist.in
File a Complaint
Greetings from OneAssist..!
Your first claim was closed due to delay in intimation.
As per the terms and conditions, a customer must inform us within 48 hours of the damage incidence.
Because this was done more than 48 hours later, the insurance company has closed your claim. (You damaged your device on 17/10/2017 but contacted us on[protected].)
We appreciate your patience in the interim.
Regards
Brijesh
Team OneAssist.
Inwould like to ask one thing clearly, when I applied for my claim on the very next dat of the incident and your representative denied to file my claim is there any fault from my side? If not, then why should i suffer??!! I want my claim to be passed otherwise i would file a case in consumer court and will send a notice to your company!
Sometimes Respect and trust matters