[Resolved] One Assist Insurance Company — Samsung J2 (Pro) insurance refund

V

VIJAY HARVDIYA

from Noida, Uttar Pradesh

Address:	New Delhi, Delhi, 110033
Website:	One Assit

Dear Team,

This is Vijay Kumar have purchased 2 years of insurance of my Samsung J2 (Pro) IMEI No./Serial No. : ([protected]) insurance from one Assist insurance company on 30th Jan 2017 (One Assist Relationship Number :[protected]One Assist Membership ID : [protected]) Validity : 30/01/2017 to 29/01/2018.
But there was issue with my device so i return it & have got refund from them, because i don't require this insurance more & have purchased a new one VIVO V5, also spoke with executive on 3rd Feb 2017 & informed him about refund, he told me will get call back within 24 hours but didn't get any call till date.
As again spoke with executive & told him about same, also informed him please exchange my insurance on VIVO V5 instead of Samsung J2 or refund me as soon as possible, but he denied for the same, and again said i will get call back from their sr. or supervisor in within 24 hours.

Dear team requesting you please me out for resolving the issue.

Vijay Kumar
+91 [protected]
Email ID :- vijay.[protected]@gmail.com

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Aug 7, 2021

Complaint marked as Resolved

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Comments

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Dear Vijay,

Greetings from OneAssist...!

Sorry for the unpleasant experience you had. We have escalated the matter to our team and they are working towards it. We will keep you updated on the same at the earliest.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

Reply

VIJAY HARVDIYA's [Complaint's author] reply, Feb 25, 2017

As i have been contacting since so long time, but not getting any resolution from your side.
again i m requesting you please refund me as soon as possible so i can purchase a new insurance for my new device.

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Dear Vijay,

Greetings from OneAssist...!

As per your request we have cancelled your plan vide service request No.1813818 on 02 March & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Deepali

Team OneAssist

Reply

VIJAY HARVDIYA's [Complaint's author] reply, Mar 16, 2017

Dear Team,

As i had a words with your team and they have confirmed me that, as per your request we have cancelled your plan vide service request No.1813818 on 02 March & the refund will get processed in 7 working days. But still i didn't get any refund from your end.

Again requesting you please refund me as soon as possible so i can purchase a new insurance for my new device. If refund not credited in 4-5 days then i will file the legal case. and Legal notice will be send to you.