One Assist Mobile Insurance — reject of my claim

I purchase a mobile insurance from one assist insurance company. When it damage i claimed it for repair they rejected my claim by stated that the phone is not connected. Though i gave them my another umber because i don't have extra handset to activate my own number.
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OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Jun 13, 2020
Updated by [email protected]
Insured Name : monika gupta
Icon OneAssist Relationship Number : 2016939
Icon OneAssist Membership ID : [protected]
Icon Plan Name : Mobile Damage Protection NonApple D2C 30k to 40k
Icon Validity : 06/10/2018 to 05/10/2019

Jun 16, 2020
Updated by [email protected]
its totally a fraud company when you have to purchase a insurance they call you on all the number so many times and when its time to claim they give you lots of excuse even there executive are so rude with you. i just want to update 2 points here;
1) i got the message that my handset is received though its not i called them so many times but they response me very rudely .
2) i self repaired my handset and when i tried to asked them about the claim through bill they denied it the amount cost is 9000(approx).
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