One97 Communications — Fraud transaction through Debit Card on Paytm

On 14.03.2021 I was making a payment of Rs 99000 Insurance policy SBI Life Insurance using SBI debit card (Master) through Paytm. But transaction was failed as per message displayed on screen but at the same time Rs 96450.04got deducted from my bank account. Even transaction history of Paytm shows failed transaction of Rs 99000.
Please reverse this transaction and credit my account with 96450.
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One97 Communications customer support has been notified about the posted complaint.
Mar 18, 2021
Updated by Hema Satti
Please find two attachments, one from Paytm notifying failure of payment of Rs 99900/- for SBI Life Insurance Policy and other one at the same time from SBI towards deduction of Rs 96450/- from debit card (which was not intended to).
When payment was attempted for Rs 99900/- for Insurance policy which was declined but how come at the same time part amount equivalent to card limit got deducted and credited to some bogus identity which was not at all intended.
I CAN NOT AFORD TO WAIT...MONEY IS NEEDED URGENTLY
Please process reversal immediately

Mar 18, 2021
Updated by Hema Satti
May I know the update quickly can you please respond for my issue
Mar 19, 2021
Updated by Hema Satti
Awaiting response...how much time will you take to address the issue
Mar 20, 2021
Updated by Hema Satti
Still waiting for the responsw
Mar 21, 2021
Updated by Hema Satti
Can you please respond to my issue please
Mar 22, 2021
Updated by Hema Satti
Still awaiting for the response already it took 8 days
Can you please respond to my issue
Mar 26, 2021
Updated by Hema Satti
It is already 12 days gone I did not receive any response from your end I feel anxity I can not this situation could please respond this refund issue @one97 Communications
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May I know the update quickly can you please respond for my issue

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