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One97 Communications — money deducted for failure transaction

Dear sir/madam,

Actually i tried to book a premium tatkal ticket on 20th january 2019 at
11 a. M. but the ticket was not booked showing error but my amount (Rs. 1340.98) was deducted from my bank account and it was paid to one97 communications (I knew that when i receive the sms from the bank). And i have been waiting for this one week to see whether my money will be refunded but nothing happened that's why i'm posting this complaint.
I request the concerned people to take necessary action and refund my money to the account from which it is debited. The sms i received from the bank is..
"thank you for using your sbi debit card 510xxxxxx for a purchase worth
rs 1340.98 on pos 99017021 at one97 communications l txn# 027122. If not done by you, forward this sms from mobile number registered with sbi to [protected] to block your card. You may also call[protected]"
For your reference i have attached the screenshots of irctc which shows the ticket is not booked and yonosbi transaction history and SMS received which shows that the amount was paid to one97 communications noida.

For further information, you can contact me at [protected]@gmail.com
money deducted for failure transaction
money deducted for failure transaction
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Complaint Status


[Jan 29, 2019] One97 Communications customer support has been notified about the posted complaint.
Complaint comments  2 Comments     Updated: ShareTweet

Comments

How many times we can face this kind of problem from one 97 communication. I have to going to Surat urgently now how can i reach Surat on time. I want my railway ticket confirmation or want money as soon as possible.

I booked a railway ticket on 30/01/2019 via irctc app..A transaction of 127.66 was made which was credited to one 97 communication and my ticket was not booked..when i checked the card transactions the amount is debited fron my a/c..

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    One97 Communications
    Customer Care Service
    Customer satisfaction rating
    8%
    Complaints
    891
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    One97 Communications Phone
    +91 22 2613 3197 (Mumbai)
    +91 12 0477 0770 HQ
    +91 33 4000 5197 (Kolkata)
    One97 Communications Address
    B 121, Sector 5, Noida, Uttar Pradesh, India - 201301
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