One97 Communications — money deducted for failure transaction

Address:

522111

Dear sir/madam,

Actually i tried to book a premium tatkal ticket on 20th january 2019 at
11 a. M. but the ticket was not booked showing error but my amount (Rs. 1340.98) was deducted from my bank account and it was paid to one97 communications (I knew that when i receive the sms from the bank). And i have been waiting for this one week to see whether my money will be refunded but nothing happened that's why i'm posting this complaint.
I request the concerned people to take necessary action and refund my money to the account from which it is debited. The sms i received from the bank is..
"thank you for using your sbi debit card 510xxxxxx for a purchase worth
rs 1340.98 on pos 99017021 at one97 communications l txn# 027122. If not done by you, forward this sms from mobile number registered with sbi to [protected] to block your card. You may also call[protected]"
For your reference i have attached the screenshots of irctc which shows the ticket is not booked and yonosbi transaction history and SMS received which shows that the amount was paid to one97 communications noida.

For further information, you can contact me at [protected]@gmail.com