[Resolved] OneAssist Consumer Solutions — Broken handset | |||||
I gave my handset in perfect condition (Pic attached) to oneAssist cos my screen was getting blurred and there were no physical damage. They broke my handset and try to deliver it to me. when I refused they took it back and then kept it for 2 months. after 2 months they tried to deliver it again but I refused again because the phone was still on broken condition (broken from Oneassist Side). then they sent it via courier in my office when I was not there. I already sent an email to Oneassist the day they tried to deliver it to me in Jan 2017 that my handset is broken and was not in condition in which it was when I gave to OneAssist. I expect they should repair my handset or provide a new one. Its more than 4 months I had to spend 10k again to buy a new phone. Corporate Office: OneAssist Consumer Solutions Private Limited [protected], Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai – 400 059 Telephone: +[protected] P. O. Box Address: OneAssist Consumer Solutions Private Limited P O Box No 7417, J.B Nagar Post Office, Mumbai - 400 059 Registered Office: OneAssist Consumer Solutions Private Limited B-24, Manubharati, Azad Lane, Off S V Road, Andheri (W), Mumbai – 400 058 Was this information helpful? | |||||
May 21, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Apr 20, 2017 OneAssist Consumer Solutions Customer Care's response Dear Customer, Greetings from OneAssist..! We deeply regret for the inconvenience caused to you & appreciate your patience. We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number. Looking forward to hear from you. Regards Deepika Team OneAssist | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
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