OneAssist Consumer Solutions Complaints & Reviews

Hi,

I'm Using HDFC Credit card. Without any intimation you have deducted the amount of 1799 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated .

Kindly cancel this plan and request you to refund the amount of Rs:1799 .This is unacceptable that you have been repeating the same.

Deducted date : 8th April 2017
Name :Venkadachalapathy K

Hello oneassist team,

This is yash from new delhi. I have purchased your mobile insurance 599 plan on my mobile through oneassist application on 7 april.2017. Till now my plan is not activated. So kindly help me in this trouble.

Other details:

Mi redmi 4a
Mobile booked date: 23. March.2017
Price of mobile: 5999
Oneassist plan purchased date: 07. April.2017
Amount deducted to my account 599.

Message received on same date:

(Thank you for using your sbi debit card 478xx2481 for a purchase worth rs599 on pos oneassist70776 at citrus pay oneassist txn#[protected].)

My mobile id: [protected].

Plz upadte my plan on oneassist application. I have attached my mobile bill & account transaction details with this mail. Pfa

Thanks

Regards
-yash
[protected]
[protected]
[protected]@gmail.com

Hi
This is Vishal Singh and i got a hdfc credit card which is ending with 3112 and suddenly i got a charge of rs 1299 and when i checked about that on my online account then i came to know about this one assist and before that i never got any call from them nothing. So i think this a fraudulent charge to one assist. I dont want this service of one assist and they have got no authorisation to charge my account without my permission.

Regards
Vishal Singh
Mobile- [protected]
Email- [protected]@gmail.com

I received sms from hdfc bank and they just given information about one assist plan after than they automatic activated this plan and deducted rs-1303/- from my credit card. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money.

Name: abbireddy ramakrishna
Relationship no : 1933282
Membership id: [protected]

Hi team - one month back one assist team has called me regarding one assist service and benefits, at that time i refused that service but, today i got a message that the service has been activated and the amount debited from my account rs: 1299/-
Please deactivate that service and return my debited amount on priority my card ending number was 8317.

Dear Sir,
I am an HDFC bank credit card user and my card number is4893xxxxxxxx0960. The bank has auto debited an amount of 1799n on April 15th 2017 without my knowledge.And I don't want this membership so cancel the membership and refund the same.
Deactivate / Cancel & refund (Membership number [protected] & relationship number 881132)
Please take necessary action and refund the same as early as possible.

Regards,
G Sailakshmi

Dear Team One Assist,

Today I received my Phone after repaired but Mike is still not replaced while I wrote in claim request.

You replaced my touch screen while
I did not write about it, my touch screen was ok, I make demand only for my mobile body and mike that I wrote My voice is not going to other side due to liquid damages.

You had to get replaced my mobile mike and body only.

I called several times to ask what you have been repairing in my phone but none of the person replied about it and you did got wrong repaired.

What You did in my phone.

Who is responsible for that big mistake.

If you were not able to deem the claim request than you could bother to ask me but instead of that I was taking so many followup.

I don't want to give my phone again, it came me more than 20 days.

I have lots of work to do with my mobile.

Do the needful replacement at my home or fix a appointment visit of me at Lenovo service station with cashless approval from Insurance.

I lost my trust on one assist, I will highlighted at social media and go further.

Look forward your positive response.

Thanks
Ashutosh

Recieved from oneassist:
On 18-Apr-2017 11:03 AM, "OneAssist" wrote:


________________________________
Dear Ashutosh Pratap

With reference to your Service Request number 1853532, we wish to inform you that your device has been repaired. The delivery team will soon get in touch with you to deliver your repaired device.

For any further assistance, please write to us at [protected]@oneassist.in or call[protected] or[protected].

I gave my handset in perfect condition (Pic attached) to oneAssist cos my screen was getting blurred and there were no physical damage. They broke my handset and try to deliver it to me. when I refused they took it back and then kept it for 2 months. after 2 months they tried to deliver it again but I refused again because the phone was still on broken condition (broken from Oneassist Side). then they sent it via courier in my office when...

I have submitted my mobile to one assist for screen damage. However hand set was in fully working condition. It has been more than one month and I havent got anything.

They are giving my handset value back after 40% depreciation and not repairing my handset. So I would like to tell you guys that do not trust on this company.

They are delaying process knowingly and then force you to sell your mobile on lower rate.

Dear Sir,
We have Senior Citizen Savings Scheme with ICICI BANK, Setor 7, Dwarka, New Delhi. The details are given below & 15H was submitted along with the papers for SCSS, but TDS was deducted & balance amount of interest was deposited in our accounts in April 3, 2017.
A complaint was made through your ICICI Bank official & directly to customer care as advised on 12th April & 17th April, 2017. However no reply was given regarding refund which was WRONGLY deducted by your Bank.
Kindly advice to refund TDS deducted to our A/C at the earliest & inform.
The details of SCSS are,
1. PRAVIR SANYAL SCSS 0013360 & 0013433, PAN : AHBPS 8760P
2. TAPATI SANYAL SCSS 0013310, : PAN : APMPS 9532C
Pravir Sanyal & Tapati Sanyal, Mob.[protected]

With reference to my service request no 1813091 I had submitted a claim for my damaged handset to One Assist on 5th March 17 for repair and after taking approval from insurance company they got my handset repaired and delivered to me on 29th March 17. After a week o[censored]sage we were experiencing some slowness and handset was getting hanged and then suddenly on 10th April the handset powered off and was not charging at all. Initially, we thought it was because of battery drainage but after keeping in charge for long hours also the handset was not powering on. Since it was still under warranty we approached one of the authorized service centres B2X Lenovo Flagship (Lenovo and Motorola Mobiles Service Centre) in Jayanagar. To our surprise, the service centre commented that the handset has been repaired with non-genuine Display screen and PCB is cracked some third party has done a quick fix. They sent a mail to us with the pictures of the handset. So I had put in a formal complaint to One assist on 11th April 2017 asking for explanation and post that followed up with recurring mails on 13th April and 15th April but till date there is no response from them. As per the process they are supposed to revert within 48 hours of making a complaint. I even called the One Assist customer care on 15th April and spoke to Atul, Vaishnavi and finally the supervisor Jaffer/Zaffer Jaffer told that he has to investigate as to why the one assist team is not responding on this but the call was disconnected. I thought that I will get some reply today but today also I am yet to receive any reply from them.

I am associated with One assist for two years now but this is the first time I am seeing this kind of fraud done by them where they have engaged some third party to repair my handset who has used false parts instead of Moto authorised parts and has further damaged the handset. I need my handset to be replaced and they are not responding now. Please help and let me know what do I need to do now. I have the supporting documents to prove that they have cheated me and hence is not responding now also.

Hi all,

When i put my mobile on charge suddenly vibrant came and it fall away from table so my charging port was damages it needs to shake atleast to get charged every time so i have the MI protect scheme so i raised a complaint after 1 month follow up they taken my mobile for service.

But after that they said your claim was rejected you didnt take care of your mobile they said. If we are putting charging means how long you will be stand back when mobile charging so left from place suddenly it happened. they said your claim was rejected

Ok i but also i agreed to received my product back but they are saying for rejecting device also it will take 7 to 10 working days to deliver.

What the hell services they are offering i dont know.

I request all please dont trust MI proctect. go with MI mobile only.

Still i am not received my mobile.

given for service on 27th Mar 17. today 15Apr 17.

I need the proper claim from One assist.

This is Anandharaman, My oneassist
service reference ID 1687670.
In January 2nd I give my mobile for insurance claim, after some days from your side I got a call about BRR amount. For that I said that I don’t need money, give back my mobile.(declaration of mobile claim)
Oneassist member said that you have to mail to
leena.[protected]@oneassist.in
After some days someone from one called and tell that mail to siddharth.[protected]@oeassist.in
I also mailed to before 50 days that person.
But no reply still now.
One time I called to customer care and reach that person it takes 20 minutes, weekly trice I called to them, every time they told “ Sorry for the inconvenience sir, our back end team will call u with in 48 hours”

Back end team game

they call to me
"With in 2 or 3 rings they cut the call" or if I attend the call means
"they were not spoke make a hold after 30 seconds they cut the call".
More than 20 times the back end team do like this.
Without mobile more than hundred days I facing so many problems.
My mobile is REDMI note 3, in this hundred days REDMI launched note 4…

Hi
I have bought an insurance of my iphone from OneAssist. I have given them around 6K as premium.

My iPhone is damaged, and they are not serving or registering my case. They are saying the IMEI numbe is not updated in their record. They had replaced my iphone earlier -- and had given me a letter with old/new IMEI number - -how can they deny that they dont have the updated IMEI number.

The letter that they gave me during the earlier replacement cited clearly the old/new IMEI number. They are saying it is customer responsibility to get the IMEI number updated. I have never been communicated the same. Moreover -- why there is need to any updation when you yourselve are issuing a letter with that info.

I have written to their CC, and all their director. What next?

I want to file a formal case, please advise.

Dear Sir,

OneAssist Membership ID : [protected]

please note I got call from your customer care[protected].and person told since I am regular member of one assist I will get plan as below

PLAN DISCUSSED-
"If I have 2 mobiles which are less than one year of invoice date & having total cost 20, 000 + then in 1099 Rs both will be insured with liquid & accidental damage protection for 1 year."

later phone got transferred to Miss Kiran for verification call & same is verified by her.
She also confirmed my both mobiles IMEI number & model. (LENOVO K5 NOTE + MI 4) etc & send link for payment .

I did payment only after getting confirmed that this mail is from one assist email only.

She also told to send picture of both of my mobiles after payment is done.

I did payment of 1099 Rs on[protected] & received SMS+mail for confirmation. But no one came back for any further information/verification .

Please help as this is not about some money but reliability of big company like one assist & loosing regular members like me & others.

PLZ DO NOT GIVE FAKE PLANS TO CUSTOMER AND QUOTE CORRECT DETAILS ..

Regards
Avanish

I had launched a claim for my damaged phone on 26th march 2017 and i had submitted all the required documents. The insurance company had approved my claim on 9th april 2016 vide service request no #1871632. However after that i have not received any communication form your team neither have i received the excess payment link even though i have called the customer care several times. What am i suppose to do?

Dear sir,

Customer relation ship no : 868578 regarding to this policy renewal i already request you to cancel of my policy and also don't like to continue in coming year. And also regarding to this i also spoke with your officers to make cancellation. They told that the cancellation procedure is done but why you deduct the amount of rs 1799.00 from my credit card please consider my request and cancel my policy and do needful and also i am waiting for your valuable response.

11/04/2017 one assist mfee 1799.00 dr
This is the screen shot i am sending you about deduction of amount from my account. When i am starting this policy you people don't tell about the policy is going to renewal by auto when the period completion. This is not fare and how people going to trust on your organisation.in doing this type of work. According to this issue please feel free to contact me in this number : +91 [protected] bharath b k.

Thanking you,
Yours faithfully

Bharath b k

Dear team,

Ref:- my relationship no: 306651

I am a hdfc bank credit card holder. I was just checking my credit card statement and observed taht one assit have auto debited rs 1299 from my credit card number ending with 5205 without my authorization on date:02/12/2016. However neither i want this membership nor i asked this, it was subscribed only for one year and same was communicated at the time of confirmation call.

Now i forward the complaint to one assist team but they didnt take this seriously and told we already informed you and debited amount from your account, my point is when i asked this service only for one year also i didnt give any authentication then how can they make payment from account without my authentication, it’s a cyber crime activity,. Please take necessary action and help in refunding the complete amount 1299.

Regds anees [protected]

My registered mobile no on oneassist is [protected]. I was trying to make an online payment for my mobile insurance on 20-March-2017 and i made payments of 749 two times but it was unsuccessful. While payment was debited from my A/C both times.

I have already discussed about this issue with ICICI bank, according to them the payment was successful and to get in touch with one assist. I contacted with One Assist through Customer care and Mails both. But no one is giving me proper response. Even they are not giving reply of my mails. It's not just about 1500 rupees, it is about trust between customer and Consumer Solutions. Can we trust online marketing or can we think about Digital India in this kind of situation, where no is responsible for loss of customers. I don't know who will help me regarding my issue. Please suggest me what to do??

Regards,
Mithilesh Vishwakarma
[protected]

I have purchased MI Protect Protection plan[protected] with the membership no. [protected] on 08/06/2016 by paying Rs. 375/-. Then in November 2016 I raised the claim mentioned in subject. The claim was for changing of the display of my mobile phone i.e MI Note-3. I submitted my mobile phone to the representative of One Assist at Rajkot on 22/12/2016, when I handed over the phone it was in completely working condition including the display which was damaged; the same was also mentioned in the details of claims raised by me and was verified by the company through e-mail and also by customer care representative on call.
Later I received an e-mail to pay Rs. 325/- as excess payment charges which was paid by me on 08/01/2017. The phone was then submitted to MI Service centre by one assist company for getting it repaired. On 09/03/2017 I received an e-mail from one assist that the device has been repaired and will be delivered soon. The device was delivered to me on 11/03/2017. When I opened the cover and tried to switch on the phone it was not getting on and when I plugged in the charger to get its battery charged I came to know that it is not getting charged and the SIM Slot of the mobile was also missing. I called in customer care of one assist on the same day and informed them about the same and also sent an e-mail on 12/03/2017, after that I called so many times to the customer care and talked regarding the issue I am facing. Every time I was assured by the representatives of one assist and by the representatives of MI Company that the mobile will be re-pickup within 48 hours but almost a month passed and nothing is done from your side till today.
So the issue now is I had given the mobile to change its display as it was damaged but when I received it back its there in my hand with new problems that it is not getting switched on neither its getting charged and the SIM Slot of the mobile was also missing. I was told from one assist that their team will check the phone after it will be repaired and then send it to me. But it seems like either your team has not checked the phone.

So do the needful ahead in this regard now kindly assure the re-pickup of the phone for getting it repaired and then give me back at the earliest. Else it will compel me to initiate legal actions against the company.
The mobile was picked-up in December from Rajkot and delivered there in March. Then after I registered a complaint on www.consumercomplaints.in even after that they keep on trying to delay the re-pickup and send their person for re-pickup at Vadodara instead of Rajkot.

Address for the re-pickup of the phone is mentioned below
Naimish S. Somaiya
C/o Nitinbhai S. Ganatra
Shrinathji Krupa, 4, Vaishali Nagar,
Nr. Amrapali Cinema, Raiya Road, Rajkot, Gujarat.