OneAssist Consumer Solutions Complaints & Reviews

Dear Sir,

OneAssist Membership ID : [protected]

please note I got call from your customer care[protected].and person told since I am regular member of one assist I will get plan as below

PLAN DISCUSSED-
"If I have 2 mobiles which are less than one year of invoice date & having total cost 20, 000 + then in 1099 Rs both will be insured with liquid & accidental damage protection for...

I had launched a claim for my damaged phone on 26th march 2017 and i had submitted all the required documents. The insurance company had approved my claim on 9th april 2016 vide service request no #1871632. However after that i have not received any communication form your team neither have i received the excess payment link even though i have called the customer care several times. What am i suppose to do?...

Dear sir,

Customer relation ship no : 868578 regarding to this policy renewal i already request you to cancel of my policy and also don't like to continue in coming year. And also regarding to this i also spoke with your officers to make cancellation. They told that the cancellation procedure is done but why you deduct the amount of rs 1799.00 from my credit card please consider my request and cancel my policy and do needful...

Dear team,

Ref:- my relationship no: 306651

I am a hdfc bank credit card holder. I was just checking my credit card statement and observed taht one assit have auto debited rs 1299 from my credit card number ending with 5205 without my authorization on date:02/12/2016. However neither i want this membership nor i asked this, it was subscribed only for one year and same was communicated at the time of confirmation...

My registered mobile no on oneassist is [protected]. I was trying to make an online payment for my mobile insurance on 20-March-2017 and i made payments of 749 two times but it was unsuccessful. While payment was debited from my A/C both times.

I have already discussed about this issue with ICICI bank, according to them the payment was successful and to get in touch with one assist. I contacted with One Assist through Customer...

I have purchased MI Protect Protection plan[protected] with the membership no. [protected] on 08/06/2016 by paying Rs. 375/-. Then in November 2016 I raised the claim mentioned in subject. The claim was for changing of the display of my mobile phone i.e MI Note-3. I submitted my mobile phone to the representative of One Assist at Rajkot on 22/12/2016, when I handed over the phone it was in completely working condition including the display...

Hi,

My relationship number is 1485360. One assist had called me earlier regarding if i was interested in availing their to which i had clearly said no at that time and still i was charged a fees of 1300 which i wasn't informed earlier and now the interest rate kept on increasing the amount. When i checked my credit card bill it became a total of 3560. I thus had to pay the whole amount in the end.

I am really...

I having insurance of my handset redmi note 3. and as my handset got damaged, i complained for it to oneassist on 16 feb and they register complained and i have submitted documents whichever required. they send claim form with wrong name instead of dharmender pandit they send in the name of Rajiv garg pandit, i asked for it but they said there will no issue for it. my handset is insured in the name of dharmender pandit. after 15 days when...

Relationship No.: 893515
Plan : Privilege-Individual
Valid up to : 21/04/2017

With customer care representative complaint was lodged to cancel the above plan and email request also submitted.

Even after all an amount of Rs1799 was debited in my account.

Request to cancel the plan and make the refund of the amount

regards
K. Mohana Lakshmi Bai...

I am a ICICI bank account holder. The bank/one-assist has auto debited Rs.1779 from my account without my approval for renewal.I don't want this membership as i don't feel its safe since i was not informed about auto debit or auto renewal process and amount was deducted without approval, so cancel the membership and refund the same.

Deactivate / Cancel & refund the amount( relationship no is 884562.)

Please take...

Dear sir/madam,

I am a hdfc bank credit card holder. The bank has auto debited rs.1779 from my credit card number 5522xxxxxxxx2756 on 05/04/2017. And i don't want this membership so
Cancel the membership and refund the same.

Deactivate / cancel & refund the (Relationship no is 1879512.)

Please take necessary action refund the same as early as possible.

Regards
K gnanavel...

I taken the oneassist membership couple of years ago and this year i wanted to cancel my membership with oneassist.. For same i sent a lot of emails and to happytoassist email address and did not get any response from oneassist.. My all the email request and call request was ignored by oneassist and finaly they renewed my membership and charged me 1799 from my hdfc credit card. If someone want to cancel the membership then why oneassist is...

I have purchased MI Protect Protection plan[protected] with the membership no. [protected] on 08/06/2016 by paying Rs. 375/- from One assist consumer services pvt. ltd.. Then in November 2016 I raised the claim wide number mentioned in subject. The claim was for changing of the display of my mobile phone i.e MI Note-3. I submitted my mobile phone to the representative of the company at Rajkot on 22/12/2016, when I handed over the phone it...

Hi,

My relationship number is 882328, I felt your account is not safe, even i didn't registered any card details. Please deactivate my account, I tried you customer care number, its not answering. Don't debit any amount from my credit card for renewal. I hope you understand my condition please close the account as early as possible.

Thank you,

Regards
Devarajan E
[protected]...

Why icici customer care team not answering any fraud related mail of one assist plan??? I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1799/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

My a/c number:[protected]
One assist...

This company is making a fun of their consumer!! Its been 10 days since i have logged my claim and they are not picking up the device, they are not even calling me!! All they say is wait for 48 hours!!!. I am tired of their excuses, i called more then 10 times just to get a call from them!! Yet no call is being arranged by those fools!!! Valur your consumer, one assist. You are a fraud...

Dear oneassist,

My registered mobile number: [protected]

I requested a deactivation of my oneassist plan last month and even after few calls with your executives the plan was deactivated.

Now the problem is rs.1799 from my account has been deducted on (05th april 2017) from my credit card. I spoke with one executive now and he was saying that the plan is not active so there's no chance of money...

Hi there,

I am writing this mail to share my bad experience with OneAssist. First of all, I would like to inform you that I have 3 devices registered for Protection Plan with them.
December month, I have contacted to claim my Damaged Handset. They have raised a service request and sent me a pouch. I was out of station when pickup person called me to schedule the pickup. I asked them to delay 3 - 5 days so that I would...

I have never posted my complaints to social media before because I have never faced such a poor customer experience from any company. But this time it surely is one of my nightmare when I thought to choose #OneAssist as my mobile insurance provider. The company not only made fake promises but also charged for those promises. What annoyed you more is that you keep on tracking, calling, and escalating the issue and what you get in return is...

Service request no. 1772085
Dear all
Very disappointed with services, since the date I submitted my claim it took more than 2 months to just decide weather to approve claim or not, after number of follow up finally they sent mail that we have rejected your claim.
They didn't even provide temporary handset as they promised while accepting money.
Requesting you all please boycott this company
They don't...