[Resolved] OneAssist Consumer Solutions — deduction of amount after cancellation of membership | |||||
Its been second time my money got deducted from my bank account without my permission. As per communication dated 9th Jan 2018, Service Request Number 2752283 one assist have deducted 1899 Rupees from my bank account without my knowledge and when I asked for refund they asked me to send reminder mail. I did and was refunded only 500 Rs which was unacceptable. On 23rd Jan 2018, I got mail regarding cancellation of my membership ID# [protected] (Cancellation SR# 2797386 ). On 4th Jan 2019 they have deducted 1399/- even after the complaint and cancellation of service. Once again I got mail on 13th Jan 2019 to renew the services otherwise they will deduct 1399/- I want all my money back which has been deducted (i.e.1899 + 1399 = 3298) since last year with compensation. The snapshots of the mails is attached . Amount Deduction date: 04/01/2019 Membership ID:[protected] Name: Harshita Shrivastava Was this information helpful? | |||||
Feb 20, 2019 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jan 18, 2019 OneAssist Consumer Solutions Customer Care's response Dear Harshita, Apologies for the inconvenience caused. Please be informed, your membership cancellation is in process vide service request number 3902150 for the Insurance policy. However, you are not entitled for any refund, as you need to cancel membership within 30 days of subscription. In case, if the amount is debited you will get the amount credited in your bank account within 5 to 7 working days. Regards, Devendra, OneAssist, Social Media Team. | |||||
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I think One assist has not viewed my complaint properly. I have already asked to cancel the membership last year. May I know Why I am still not entitled for the refund? I want last year plus this year total amount deducted to be refunded ASAP.
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