[Resolved] OneAssist Consumer Solutions — Fraud against mobile insurance

chandanagarwal1991

from Shillong, Meghalaya

Jul 3, 2017

Address: Mumbai City, Maharashtra, 400059

Website: www.oneassist.in

On March 17 i registered my redmi 3s with one assist Ma damage protection insurance. When i physically visited the mi service center they gave me an extimate of INR 1800 to get it repaired but when the same device reaches the mi service center on behalf of ONE ASSIST the estimation increases to INR 8000. I really think this is an cheap policy for the company to make a mobile BER and harass the customer.They cheated me with a fake and unjustified repairing estimate. Pls help me

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Aug 5, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2017

OneAssist Consumer Solutions Customer Care's response Dear Chandan,

Greetings from OneAssist...!

We are unable to trace your details. Request you to kindly revert us with your registered mobile number or OneAssist membership id, for us to assist you better.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Sagar

(Team OneAssist)

Jul 05, 2017

Updated by chandanagarwal1991 Dear ONE ASSIST Executive

Please check the details attached herewith.

Jul 05, 2017

Updated by chandanagarwal1991 Dear One assist executive
This is for your kind information that i have called 3 times to your customer care regarding the said issue and all time they are disconnecting the call after hearing the problem.

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Comments

nickle kanth

from Hyderabad, Telangana

Jul 3, 2017

I taken insurance from one assis on march for my mobile. But recently i request claim for broken mobile from that but till now they did not given correct information on claim status its almost 1 month but till now they did not give any resolution. Daily i am calling to there call center but every time they tell they will said 24 hours.

OneAssist Consumer Solutions Customer Care's response, Jul 4, 2017

Verified Support

Dear Customer,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Regards

Deepali

Team OneAssist