OneAssist Consumer Solutions Complaints & Reviews

I received SMS from axis Bank that 1799/- has been deducted from my bank account towards one assist plan without my knowledge which is a crime.I called customer care to deactivate my plan and refund the amount on 22nd June 2017 they were saying that it will take 7 working days to refund your amount but it has been 12days I haven't received the amount and now they say that money has been transferred to the account on 1st of July, For the confirmation I went through the mini statement, and I came to know that the I haven't received the amount then again I called to the customer care and asked for the UTR number or NEFT number so that I can check with the bank they refused...This behavior is annoying you people have made us to loose our patience ...Kindly close my one assist account and refund the amount as earliest as possible...Waiting for ur response...

Sweta Singh
Relationship no:1027893

I had purchased mobile assist (mobile insurance) from oneassist. After somedays, my mobile fall down and screen cracked. Gave to oneassist, who gave to mi customer care. They gave estimate of Rs. 7778 for Rs. 8999 mobile. How was that possible !! Then they said that they won't repair device and give me Rs.6199 to me. (Which I have not received yet). Kindly help me with this issue.

I fully agree on the one of the previous user's statement. Here is my expereince too.

No professionalism, No courtesy, No proper system in place, different people say different things.Repeatedly asking the same information, deliberate delay and at the end case is closed.

Case Number : 2048678

I have raised the complaint on June 6th, 2017 since the OnePlus3T screen was damaged . I also got a confirmation verbally that the standby device will be given at the time of collecting the faulty mobile. I have got 10 ( yes - exactly 10 emails ) email response saying that the service request was created..I picked the last email (10th) and uploaded all the required documents on 7th June. Another set of 10 email on June 8th as well

The team had come back after 3 days that the description is not clear and while uploading it self the system was demanding to be in 50 words like that. The mobile is simply fell down from the Bed/Cot while getting down. What other explanation can be shared over here.I have shared the snap of COT/ BED, The place where it fell down, including the mobile and approx height is well captured in the photo. Since, there were no update for next few days except that I was keep on getting en email stating that the documents were not uploaded etc .On June 10th I was on a call with them for 25 mins or so. Now, the customer care executive said there is no standby option can be provided. I explained that there seems to be a problem in your system as you are not able view the uploaded documents. While raising the case also, I have got 10 email response on the same subject. I was asked to upload it again. I did uploaded it.

Later, I was approached to send an email about that they were looking for the govt ID proof of my wife who was the user which has been uploaded instead of my own.

I have asked them to share some one email id so that I can share all the documents in one go as the portal seems to be having some issues. They were asking an email confirmation from me that I had gifted the mobile to my wife. I did sent an email as well . I did send out all the documents once again to the email id xxxxx @oneassist.in. One week is completed but there is no response.

Today, I had a call with the customer care - tollfree number for 33 min but the customer care executive couldn't access any details, doesn't understand the seriousness of the problem, no escalation available and only thing he could do is to call back in 48 hours.

This is the 5th week since the case was opened, but they are unable to even accept the case for taking the device for replacement.The current status is that they had simply closed the case while there is no action pending from my side.

Documents Uploaded and shared it with them,

- Front Image with Serial,
- IMEI number,
- Back image with IMEI,
- Place where the damage occured (COT/Bed - floor level),
- Invoice Copy, Order Copy,
- Govt ID of self and wife,
- Email confirmation sent to them that it was a gift to my wife

I will wait for an final update till tomorrow and then to file a legal case against them

Thanks / Rajan

Theycare just driving me for last 2 months for a simple claim. They take out query or requirement of there choice and go ahead and close the claim. When i xall they putvon long hold and then disconnect the call.
They csll me for 100 times to renew the claim giving false promises...twice they rejected my claim for there own mistakes--- people they are not atall trustworthy...

On March 17 i registered my redmi 3s with one assist Ma damage protection insurance. When i physically visited the mi service center they gave me an extimate of INR 1800 to get it repaired but when the same device reaches the mi service center on behalf of ONE ASSIST the estimation increases to INR 8000. I really think this is an cheap policy for the company to make a mobile BER and harass the customer.They cheated me with a fake and unjustified...

They are fraud .i had a horrible experience with one assist.Ye sirf budhu bnate hai.apne customer ko tab tak ghumate hai jab tak wo khud na haar maan le. ye inka trika hai paise dhgne ka .Mera handset 15 June ko Damage hua tha maine claim file inhone khub ghumaya mujhe aur ab tak pickup ni hua hai .mai to sbko suggest kruga one assist se bchkr rho .ye koi insurance nhi karte hai.Ye manipulate hai bus . inke baare mai likhu to max limit nhi hai .

Hi,

I have applied for the mobile claim on 23/06/2017.
While taking the insurance policy the company website promised to provide the stand-by handset during the repairing period. But when i applied for claim they didn't provide the stand by handset. My claim status is not known and oneassist still now didn't process claim from insurer. Customer care told wait for 48 hrs for updating. Now i'm counting one week. Still...

Dear Sir,

one assist has create o create member ID [protected] in the name of preeti gupta without any information as we had not given any details to one assist & He deducted Rs. 1799 from our icici bank a/c. i don't know how this is company has been deducted the amount from our a/c. this is cheating & fraud done by one assists/icici bank dandeli branch. we have already complaint register about this matter to one assist & ICICI bank but we are not getting any responce to return the money .please help & do needful .

Preeti Gupta w/o Pramod Gupta

Mobile no. [protected]

I had a wallet assist membership with the below details:
Relationship number: 473920
Membership id: [protected]

On 24th may, 2017, i had explicitly called up the customer care and requested to cancel my service.
However, the service was still renewed and an amount of rs-1799 was deducted from my credit card without my knowledge.

This is just unacceptable behavior on the part of the company.

I request that the service be immediately terminated and a full refund of the paid amount should be made in this regards.

Regards,
Nilesh shah

I have been following up on the happytoassist email and called customer care several times to deactivate and revert the amount paid for the mobile insurance but there has been absolute silence from one assist. I bought the insurance on 17 june 2017 and have been trying to cancel it but no response has been received. Please can someone contact me about the refund. Really frustrating so far.

Customer relationship # 872480

Hi,

I Received SMS from HDFC BANK that RS-1799/- deducted from my credit card to ONE ASSIST PLAN on 13th June, without my knowledge.. I called customer care to deactivate the plan on 16th. But they have not done it however they confirmed the same. Again i called them after 5 days as i have received message to link my cards to one assist. Once again i requested them to deactivate it but the same thing.
Today its almost 13 days still not deactivated the plan.
I request you to kindly look in to the matter and kindly refund my amount 1799/.

As Per their last email dated[protected], they had asked following document
1. Replacement Letter : Upload the SIM baring form with respective persons name with sign or send on email of pratik.[protected]@oneassist.in
2. Additional Document2 : Upload the Image govt. id proof of SIM owner with letter stating why the sim is provided to customer with sign and Govt. ID proof, which i had send to their said email id to pratik.[protected]@oneassist.in within the time period dated[protected]. After submitting all the required document they are not approving my Theft Claim.

Kindly do the needful & oblidge.

Kindly deactivate one assist plan

One assist has charged me rs.1299 on 28 th jun 2017 without my permission. I don't understand how my credit card can be accessed like this without my consent, and as of now i don't want any of the services provided by one-assist.

Please deactivate the account and refund my money.
Name - debabrat mishra
Mob-[protected]

Hi,

Its very bad to say why did i get my phone insured. I am not getting proper response even after uploading all the documents and photos of my phone. Your people not giving me service because they want me to give "proper reason for phone display not working". I dont know when it stopped working. Just because of it they are not collecting my phone for repair. How does it matter how my phone stopped and the reasons for it. My phone not working means "not working" it has to be repaired. I have insured with you and i have bills submitted. Its so so annoying, your customer care people asking me to mention "i dont know how phone stopped working". I mentioned even that also still no positive response and your customer care people not ready to pass call to seniors on floor. I have my 2 phones 2nd time renewed with you guys. Send me the contact of a person who is really resposible enough to get my phone rectified immediately.

I called to service center just after 1 hour my device get damaged in accident. Executive told me that due to server down please request after 48 hours. I called them after few days and now they are saying that you are informing us lately so we can not raise your claim. Even they don't have my previous call record or may be they have or they are lying.

I opened 4 times claim request and their executives are giving surety that it'll be resolve in 48 hours but i'm getting call again and they are giving me reason of delay intimation and they are even try to check my previous call records.

I got a call from one assist regarding their plans, i told them i will review later but they charged me 1799 towards subscription. I just don't want the subscription and please cancel. Form last 5 days i am calling oneassist customer care they telling me we take your resquest on priority till in dont get the call for ur cancellation department.

My number is [protected]
Mail id is [protected]@gmail.com

Kindly deactivate one assist plan

One assist has charged me rs.1299 on 27 th jun 2017 without my permission. I don't understand how my credit card can be accessed like this without my consent, and as of now i don't want any of the services provided by one-assist.

Please deactivate the account and refund my money.

Relationship id: 2304054

Shavinlal
[protected]

I got mail of auto renewal of my membership on 18th june 2017 and the renewal date is 3rd july 2017.

I donot wanted to continue hence i called on 19th june 2017 an asked for the cancellation, the customer care guys told we have taken the request and you will get call back for the same and when i asked request no they said it is not possible as it is just arranging call back from the concerned team for cancellation. I agreed and waited for call which i didnot get so i called after 3-4 days again and again the same discussion.

Till today i am calling them daily to cancel and not to renew and deduct but no response from oneassist.

They are cheating me and forcibly renewing my membership which i donot want at all.

They are simply fooling me and deducting my money which is illegal and they are not cancelling and refunding my amount.

I want help to cancel membership completely and get the amount refund.

Dear sir,
My wife didn't get any call from oneassist and any access to activate one assist membership but they still automatically debited inr 1, 799 on 17 june, 2017 from my icici debit card without my knowledge.
I received a message, "dear customer, purchage of inr 1, 799 has been made on debit card linked to acct xx7235 on 17-june-17. Info: rpi*one assist."
I feel bank executives are also involved in the same. When i tried to contact customer care number of icici bank, they expect service no. Which i don't have.
I spoke to one assist customer care executive sarwan yesterday evening. He even didn't share his surname which he says is confidential. He was not ready to give office address of
His andheri branch even.
This is totally harassment.

This is cheating and fraud. How can they charge me without my knowledge i never opted for this membership. Please cancel this and refund my money.

And please don't activate it in future other wise i will cancel my icici debit card and transfer my account to other banks.

Acct. Xx7235
Mobile no: [protected]/ [protected]

I took airtel secure plan and on 12th june i filled a claim of my mobile i submiutte all my document to u and after few days ur executive said ""we regret to inform that your device claim of rs.3010.0 has been rejected by the insurance company due to claim is not admissible due to improper handling | no proper care of handset has been taken by insured to safeguard the property.""
In policy there is clearly written that"" accidental damage subject to terms conditions definitions that damaged means to damage to the insured product due to unintentional drop or collision of th e insured product.