[Resolved] OneAssist Consumer Solutions — Plan not activated.

Yash Pathak

from Delhi, Delhi

Address:	New Delhi, Delhi, 110001
Website:	oneassist.in

Hello oneassist team,

This is yash from new delhi. I have purchased your mobile insurance 599 plan on my mobile through oneassist application on 7 april.2017. Till now my plan is not activated. So kindly help me in this trouble.

Other details:

Mi redmi 4a
Mobile booked date: 23. March.2017
Price of mobile: 5999
Oneassist plan purchased date: 07. April.2017
Amount deducted to my account 599.

Message received on same date:

(Thank you for using your sbi debit card 478xx2481 for a purchase worth rs599 on pos oneassist70776 at citrus pay oneassist txn#[protected].)

My mobile id: [protected].

Plz upadte my plan on oneassist application. I have attached my mobile bill & account transaction details with this mail. Pfa

Thanks

Regards
-yash
[protected]
[protected]
[protected]@gmail.com

+1 photos

Was this information helpful?

No (0)

Yes (0)

May 22, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2017

OneAssist Consumer Solutions Customer Care's response Dear Yash,

Greetings from OneAssist..!

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist

Verified Support

Apr 21, 2017

OneAssist Consumer Solutions Customer Care's response Dear Yash,

Greetings from OneAssist..!

Our team was trying to reach you however the calls went unanswered. Request you to check your emails as one of our team member Ms Mansi has sent you an email asking you to send us few documents to get your name updated on the system.

Looking forward to hear from you.

Regards

Deepali

Team OneAssist