Online SBI — Abnormal delay in credit of payment

Address:

Lucknow, Uttar Pradesh

REF: My S.B. Account No.[protected] Dear Sir, I have my above referred S.B. account with State Bank of India, Jankipuram Branch, Lucknow. I was depositing my salary cheque regularly in the above Branch. But I was facing problem in crediting the amount, as it was being credited almost after seven days and sometime after 10-12 days. I, therefore, lodged an online complaint, resultant to which I have been assured by the Branch Manager of Jankipuram Branch that in future such problem will not be there, but still the problem sustained. I, therefore, started dropping the cheque in SBI, Vipul Khand Branch, Gomti Nagar, Lucknow and the response was very interesting that the account was being credited within two days or even the same day. However, the cheque bearing No.062022 for Rs.35, 947/- of DENA Bank, Gomti Nagar Branch, Lucknow deposited on 30.9.2014 and cheque No.062037 for Rs.70, 000/- of DENA Bank, Gomti Nagar Branch, Lucknow deposited on 1.10.2014 were not credited till today i.e. 8.10.2014. But today at 12.20PM I received a phone call from SBI, Gomti Nagar Branch conveying me that my cheques could not be cleared and also asked me to collect the cheques and deposit the same in the Branch where I am having my account. I contacted the Branch Manager, SBI, Vipul Khand Branch, Gomti Nagar, Lucknow, who told me that from 24th September, 2014 onwards, no cheque of the account holders of other branch will not be entertained. I asked him when I deposited the cheque on 30.9.2014, why this was not communicated to me well in time, as already 8 days have been passed. He told me that some communication problem was there but not to worry as my cheques will be cleared on the same day, as a new system has been introduced in every Branch and by scanning the cheque being presented by you, the amount will be credited in your account on the same day. I accordingly collected the cheques and contacted the Branch Manager, SBI, Jankipuram, Lucknow who told me that the process is the same and it will take another three days excluding today for clearance of my cheques. With deep sorrow I request you to look into the matter as I am in great mental agony due to such a long delay in clearance of my salary cheque and the other cheque for medical treatment of my mother. I am not able to understand the very meaning of customer care and “anywhere banking”. If the cheque issued by Ministry of Law & Justice (Government cheques) are delayed in such a way, what will be the fate of other cheques. I, therefore, look into the matter and take appropriate action in this regard. Thanking you, Yours faithfully, JOHN JOSEPH 2/250, Sector H Jankipuram, Lucknow Mobile No.[protected]