[Resolved] Snapdeal.com / Philips Home Theater And Philips DVD Player — Defective products

lkhavanur

from Bengaluru, Karnataka

Address:

Karnataka

As per order[protected] I had purchased Philips home theater #2600 and Philips DVD player # 3608 in Mar 2013 and the company snapdeal.com had promised a free gift of Reliance mobile. I had paid in advance by credit card. when I received the products, to my horror, I found that both the products were defective and can not be used and also instead of Reliance mobile as promised , they had given mobile of some other company. I lodged the complaint vide 1820134 on 24th Mar 2013 and another complaint # 1826374 dated 25th Mar 2013 which were acknowledged. however till now neither they have set right the defects nor refunded the money as demanded by me. They are asking me to contact Philips service center. when I contacted Philips service center, they informed me that as the products are sold new as defective the remedy lies with snapdeal.com only and Philips is not responsible. I had sent the response of Philips service center to snapdeal.com and asked them to immediately attend to my problem. however they have chosen to keep quiet and do nothing except telling me to contact Philips service center even now after Philips have washed off their hands.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

sneha lama

from Mumbai, Maharashtra

philips mini home theatre — responsibility

Hi,

I am sneha i had purchased a mini home theatre in the month of march 08. i had e-mailed my complaint to you people on tuesday but yet i didnt recieved your suggestion from you'll.

i had taken a mini home theatre (model no.-HTS3000 / 94) from croma at juhu in the month of march 08 and i am having a warranty of 1 year. my system is not working properly and it got rusty also since i am staying near by beach . i had complaint to philips customer sevice on 19.12.08, the concern person told me that our technician will come anytime within 48 hrs. and the technician had come on 22.12.08.The technician named Mr. Jay prakash took some parts to repaire and told that he will return it after 4 to 5 days which is a very long period and secondly he told me that he cannot help me with the rusty speakers.As far as i know in warranty period all the repairing is done by the company.I am not telling to replace my system i am just requesting to repair the rusty speakers .Mr.Jay prakash said that it is not our job to paint your system and you are free to complaint also.

kindly look into my problem, help your customers to stick to your company only, because there are many other option
Awaiting for your reply.Kindly revert me back as soon as possible.

Yours Truly,
Sneha Lama

dr vishal sood

from Chennai, Tamil Nadu

philips hometheatre — defective product

i bought a philips home theatre from reliance digital shipra mall on 15 th nov
and on installation a t my home it was found to be defective. since past 15 days i am being told it would be replaced by one mr sanjeev . i have called 50 times but all they say please wait we will call u in two days since then. i am fed up by such people .i think this can happen only in india. i advice people to be cautious while buying from a private company like reliance who talk of being such giants. god save us .