[Resolved] Sulekha / Mobile Recharge — Sulekha - Money not refunded for failed transactions | |||
Sulekha - Money not refunded for failed transcations I have done online recharge through mobiles.sulekha.com on 21 Dec 2012 but the transcations failed and I got a message for the same. But money was debited from my account for the failed transcations, which I got to know after few hours. when I called the customer care they told that it will be refunded... More than 5 months completed still my amount is not credited to me. I receiving only mail from sulekha like Dear Jobu Kamaraj, Refund of Rs 215.00 has been issued against your order 321131 successfully! It may take another 12 – 15 working days for the bank to reflect the amount in your account. We request you to Click here to continue shopping more than 4 times I received this mail but my amount is yet now not credited to my account, this is worst way of customer relation from sulekha I really feel bad like why I did recharge through sulekha. I receive the same email 4 times from but there is no refundable yet now. Also I send an email to sulekha on 24th Jan 2013 but there is no response from sulekha. Let me know to whom I can contact to receive my money back. Already I raise a compliant through https://www.consumercomplaints.in on Feb 5, 2013 and from sulekha they called me and said they will refund my amount and they asked my one month transaction detail after that 2 months completed still they didn't refund my amount after that there is no response from them. Let me know how can I get my money back. Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Dear Sir,
Regret that your recharge on Sulekha.com was unsuccessful, we have issued full money refund for this order on Jan 24th 2013. Once the refund is issued from our end, private sector banks takes 5 to 10 working days & public sector banks take 7 to 14 working days for crediting the money back to the same account used for this purchase/transaction. The quoted refund timelines at the bank are indicative and most refunds happen sooner.
Regards,
Team Sulekha
Regret that your recharge on Sulekha.com was unsuccessful, we have issued full money refund for this order on Jan 24th 2013. Once the refund is issued from our end, private sector banks takes 5 to 10 working days & public sector banks take 7 to 14 working days for crediting the money back to the same account used for this purchase/transaction. The quoted refund timelines at the bank are indicative and most refunds happen sooner.
Regards,
Team Sulekha
I had done a recharge of amount 60 which should have given me an amount of 60... However the amount was deducted from my bank immediately but however it was shown that the recharge had failed but however the amount has not yet been refunded to my account.. The transaction details My bank transaction details
29-Jan[protected]Jan-2013) TO TRANSFER
INB Sulekha dot com New Media TECH_SULEKA Payments 62952064IGF7911280 TRANSFER TO [protected] STATE BANK OF INDIA O 60.00 . Please help me to get my money back... The date is 29/018/2013.I have sent four e-mail on your e-mail ID [protected]@sulekha and their reply that
Dear Customer,
Thank you for contacting Sulekha deals.
Sorry for the inconveniences caused to you.
We will track your recharge details from the payment gateway with the Transaction details you have provided and get back to you with the recharge status.
Please note that the amount received without the order ID will be refunded from payment gateway once the gateway reconciliation process is completed.
Please do not hesitate to contact us for further queries.
This type of cheating not the best way of any business. Either not refund my money i will get a fir on police station due to not refund my money.
29-Jan[protected]Jan-2013) TO TRANSFER
INB Sulekha dot com New Media TECH_SULEKA Payments 62952064IGF7911280 TRANSFER TO [protected] STATE BANK OF INDIA O 60.00 . Please help me to get my money back... The date is 29/018/2013.I have sent four e-mail on your e-mail ID [protected]@sulekha and their reply that
Dear Customer,
Thank you for contacting Sulekha deals.
Sorry for the inconveniences caused to you.
We will track your recharge details from the payment gateway with the Transaction details you have provided and get back to you with the recharge status.
Please note that the amount received without the order ID will be refunded from payment gateway once the gateway reconciliation process is completed.
Please do not hesitate to contact us for further queries.
This type of cheating not the best way of any business. Either not refund my money i will get a fir on police station due to not refund my money.
Sulekha - Money not refunded for failed transcations
I have done online recharge through mobiles.sulekha.com on 21 Dec 2012 but the transcations failed and I got a message for the same. But money was debited from my account for the failed transcations, which I got to know after few hours. when I called the customer care they told that it will be refunded...
More than 5 months completed still my amount is not credited to me. I receiving only mail from sulekha like
Dear Jobu Kamaraj,
Refund of Rs 215.00 has been issued against your order 321131 successfully!
It may take another 12 – 15 working days for the bank to reflect the amount in your account.
We request you to Click here to continue shopping
more than 4 times I received this mail but my amount is yet now not credited to my account, this is worst way of customer relation from sulekha I really feel bad like why I did recharge through sulekha. I receive the same email 4 times from but there is no refundable yet now.
Also I send an email to sulekha on 24th Jan 2013 but there is no response from sulekha.
Let me know to whom I can contact to receive my money back.
Already I raise a compliant through https://www.consumercomplaints.in on Feb 5, 2013 and from sulekha they called me and said they will refund my amount and they asked my one month transaction detail after that 2 months completed still they didn't refund my amount after that there is no response from them.
Let me know how can I get my money back.
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I have done online recharge through mobiles.sulekha.com on 21 Dec 2012 but the transcations failed and I got a message for the same. But money was debited from my account for the failed transcations, which I got to know after few hours. when I called the customer care they told that it will be refunded...
More than 5 months completed still my amount is not credited to me. I receiving only mail from sulekha like
Dear Jobu Kamaraj,
Refund of Rs 215.00 has been issued against your order 321131 successfully!
It may take another 12 – 15 working days for the bank to reflect the amount in your account.
We request you to Click here to continue shopping
more than 4 times I received this mail but my amount is yet now not credited to my account, this is worst way of customer relation from sulekha I really feel bad like why I did recharge through sulekha. I receive the same email 4 times from but there is no refundable yet now.
Also I send an email to sulekha on 24th Jan 2013 but there is no response from sulekha.
Let me know to whom I can contact to receive my money back.
Already I raise a compliant through https://www.consumercomplaints.in on Feb 5, 2013 and from sulekha they called me and said they will refund my amount and they asked my one month transaction detail after that 2 months completed still they didn't refund my amount after that there is no response from them.
Let me know how can I get my money back.
Dear Sir,
We have issued refund on 19th Jan 2013 and please find your Transaction ID :[protected] Merchant track ID : 70f10ee8-8c[protected]b60012d079) for reference from our side. We request you to check with your bank on the same. Our apologies for inconvenience caused to you.
Regards,
Team Sulekha
We have issued refund on 19th Jan 2013 and please find your Transaction ID :[protected] Merchant track ID : 70f10ee8-8c[protected]b60012d079) for reference from our side. We request you to check with your bank on the same. Our apologies for inconvenience caused to you.
Regards,
Team Sulekha
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