Onsitego — Company not accepting the 2 year extended warranty

Address:	SKYLINE ICON G3A 86/92 ANDHERI KURLAMUMBAI400059 BOMBAYANDHERI EASTAD
Website:	ONSITEGO

I purchased tv through tatacliq with brandname cloudwalkerwhile purchase tatacliq expressed 2 year extended waranty after 1 year manufacturer waranty the purchase was during may 2018 subsequently tatacliq sent me letter asking to effct energige a link during july i have not done .Subsequently during feb20 tv went out of order when i approached tatacliq they told onsitego is not in their backup when i contacted during may20 they wanted the invoice and mension of onsitego extended waranty i subbitted after 3 months today they write to contact tatacliq in this regard.Is it not the moral and legal responsibility to honour onsetgo commitment as the tv purchased in 2018