Onsitego — Not meeting the SLA of onsitego mobile insurance | |||||
I had given my mobile coolpad note 5 Bill No: 195740. As per the website and their policy they had mentioned coolpad has covered the SLA of 21 days. they are failed to provided my mobile back as per SLA. In their website they are clearly mentioned (screen shot), if they failed to provide the mobile as per SLA they will provide new mobile if available in market (or) gift card provided by them. But this completely false. My SLA was crossed and after that no update from them. when i am calling them they are saying spare part is not available and they informed like they cannot provide SLA for coolpad. They should provide this information while buying the insurance for the mobile. Given my mobile for repair: 06/01/2017 Given SLA to me : 06/02/2017 Was this information helpful? | |||||
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