Orange Tours And Travels — Staff rude behaviour

I am travelling with orange travels since almost 5 years now. The service quality is degrading like no other travels. The staff behaviour is the worst and they have no respect to the customers.
Every time I travel they never give tags to the luggages, whenever we ask they say they don’t have. When we question they will ask us to talk to company.
The bus always leave 15 to 20mins late from the time of departure and when we question they talk rude and fight with us. I have recorded some videos of the argument which I will post in all social media if no action is taken on them, especially the bus driver.
Below are the bus details.

Service No: OTT-1036
Bus No: KA51AD1208
Contact: - [protected] for your journey: Bijapur-Bangalore on[protected]:30 PM