Oriental Insurance Company — My policy

I am wring this complain with my broken heart, I have started a policy in name of Happy Family Floater insurance from The Oriental Insurance company on 2009 for myself, wife and my 2 kids. till 2020 i am renewing this policy every year without any filer, but due to the world epidemic ( COVID- 19)started on 2020 March/ April/ May and june month was under lock-down and due to this i have not received the any intimation notice from the above said company for the policy renewal. Based on that i could not renew my policy and now the officer says that i should go for a new policy. If i start a new policy i will loose all the befit for my last 12 years. So humbly requesting to allow me to renew the same policy. Here attaching the previous policy details for your perusal. Looking a favorable reply from you on this matter.