[Resolved]  Ortel Communications — depriving services to cable tv (no signal every time & bad picture and sound quality).

Address:

Cuttack, Odisha

My ortel customer id - 792910
I prasanta kumar sahu has given complaint on[protected] time 4:40 pm over the phone, even the collection boy who receives the money regarding bill payment has seen the problem still then there was no response from your side.

Regarding tv programme in my tv no signal is coming and i am unable to see any programme. I am a regular customer & having a no dues of payment and time to time payment is done.

I wonder if there is any clarity on the subject by those appointed by ortel to receive complaints for customers.

Ortel is prompt in taking monthly payments but too poor in providing required services.

I have called the customer care several times regarding this problem before but each time i am assure with sugar coated promises but my issue is unresolved till now. After doing auto-search the channels with no signal disappears. This problem was also viewed by the bill payment collection boy.

I am actually frustrated by the service given by ortel.

Kindly ensure immediate restoration of tv services otherwise i will be forced to switch to some other service.

And also proceed to take the help of legal department.

Thank you