Ortel Communications — getting dues message even after disconnecting ortel cable tv

My customer id was 1418709.
On 12th april 2019 i cleared all the dues and disconnected my cable tv after submitting my setup box and other accessories... Still i got a msg from ortel that my payment hasn't been made and requested my dues to be cleared...
I request you to kindly look into this and please ensure that i don't recieve such kind of msg further as i am no longer a customer of ortel.
Thank you!!!
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Comments

At time of Extremely Severe Cyclonic Storm Phailin which happen in month of may 2nd 2019 at time ortel communication unable give services for period of 2-may-2019 to 29-july-2019 but get huge bill of 2 month at same time to customer and offending. I Have one question if we don't available services does it user or customer has to pay bill if .
Memb No: 01608895 offline since today afrernoon, kidly solve the issue.

Regards
Biren Baxl

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    Ortel Communications Phone
    +91 97 7609 1111 (Orissa)
    +91 89 1326 0326 (Vizag)
    +91 33 4001 6891 (Kolkata)
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    C1, Chandrasekharpur, B.D.A. Colony, Bhubaneswar, Odisha, India - 751016
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