Ortel Communications — i paid recently but still they are saying connection will cut off soon

Address:

C1 Chandrasekharpur, behind RMRC,BDA COLONY, Bhubaneswar Odisha india751016

Ortel providing tv connection and i tried to contact to them but no one pick my calls, my customer id-1867451, i recharged on14th april 2020 still they are not updating my account and informing on my tv connection will cut soon, i have transaction details also please check it, if necessary then contact me name janardan singh, [protected], aerodrome bhubaneswar, odisha