| Address: | Kolkata, West Bengal |
We have been using Ortel net connection from last 1 year. Initially wanted to have wifi connectivity but the people said they dont have the wifi modem at that time so they insisted on the LAN Connection so we were ready for the LAN connection they told they will take 1800 as the installation charge so we were fine. We asked the charges of wifi connection they told it will be 1500 and this can be adjusted when we change the router for LAN.After 5 months we told them to install the wifi router.they told they will be charging 1500 Rs for the same. So we were like 1000 will be refunded from the LAN Modem and we will be giving 500 more, but they told they will charge 1500. So we gave them 1500. Now after getting the wifi connection we started facing a lot of problem of net connections. Most of the weekends there is no connection.we have logged many complains regarding yhis but they are not responding to us.today when I called the customer care and asked for that we wany to discontinue the service they are saying that we have to deposit 650 Rs as disconnection charge and would have to return the router, but while installation they said that the money for Wifi installation is refundable and will be refunded when we will return the wifi router. I seriously want to discontinue the net connection, and also want my money back which was taken as caution deposit for Wifi router.
We have logged several complaints which are never entertained.
Complain no-2806740
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