Ortel Communications — modem is offline from last one week

Address:

Koelnagar, Sundargarh, Odisha, 769005

When the company will solve the problem of broadband which is offline from last one week. I am complaining from last 2-3 days but no response. When i call to customer service they don't respond. I am having trouble when modem is offline.in one month the modem gets more offline than online. I can't call to customer service regularly so as soon as possible change the offline mode to online mode.