Ortel Communications — Modem offline since last 4 days

Address:

Chandrasekharpur, Bhubaneswar

My broadband connection (Consumer No[protected] has been offline since the last 5 days. I have registered a complaint and have reached out to customer care multiple times. However, there hasn't been any response for resolution. The only response from customer care has been someone will reach out to you over phone today, which hasn't happened since the last 3 days at least. This shows extreme apathy towards consumer issues.