[Resolved] Ortel Communications — need to resolve the chronic issue of offline modem and no signal on tv | |||
There is no satisfactory response from local dhama vihar, bhubaneswar unit. My membership no 00202210. I am regularly lodging a complaint since 08/10/2018. The technical person has never responded. But after 7 - 8 hours it is set right. Once after 24 hours it was resolved and tat to after 4 hours again out of service. The response of call centre is not up to mark. Once i asked for emil id to escalate the issue, the call centre man disconnected call. Today there is no tv signal nor internet since morning. Tried four times in the morning but complaint was auto accepted by noon or later. May i get the email id for needful updation of the problem? My phone no is [protected] Was this information helpful? | |||
Nov 26, 2018 Complaint marked as Resolved Ortel Communications customer support has been notified about the posted complaint. Verified Support Oct 25, 2018 Ortel Communications Customer Care's response Dear Sir, Thank you for writing to us. This is with reference to your e-mail. We would like to inform you that your request has already been registered with us. This is expected to be resolved very soon. In case you need any further assistance, do call or email us. Assuring you of our best services at all times. Thanks & Regards, ____________ Appellate Officer – Ortel Communication Ltd. Customer Care:[protected] E-mail: [protected]@ortelgroup.com Website: www.ortelcom.com | |||
 2 Comments | |||
Comments
Very poor customer service. In every month we need to complain for more than 15 times to get a smooth internet service.
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+91 97 7609 1111 (Orissa)
+91 89 1326 0326 (Vizag)
+91 33 4001 6891 (Kolkata)
C1, Chandrasekharpur, B.D.A. Colony, Bhubaneswar, Odisha, India - 751016
While effecting payment on line on entering the membership no, it showed that the membership no is not valid.
On telephone to the agent, he also confirmed the membership number
Why such discrepancy ?
Please correct the & clarify the issue