Ortel Communications — no cable from last 20 days

Address:

Khordha, Odisha, 751003

I don't have Ortel Cable TV connection from last 20 days and when i am calling the Ortel customer care they don't have any shame in their face and telling that it will be resolved tomorrow and that tomorrow never comes.
They are also taking advance money for this and are less concerned what the complain is and don't bother to listen what the customer is saying.

Customer Consumer Number:00943294

I would appreciate some help in this.