Ortel Communications — Non delivery for what is promised and worst service

Address:	Khordha, Odisha, 752050
Website:	www.ortelcom.com

I am Somnath Patnai, S/O R Sankar Rao on whose name we have our cable connection.
We have 250 INR package per month, which covers subscription of all channels provided by ortel.
After availing set up box :
During first month: They discontinued telecasting MTV
2nd Month: etv and news channel CNN IBN
and subsequently National Geographic Channel (NGC) and its sister channels, History channel. Now they stopped almost 20 channels which were promised and the list includes some most viewed channels like Star Sports 1, 2, 3&4, CNN IBN, NGC, MTV etc. They used to stop telecasting, re programing and re arranging channels frequently which is quiet annoying.
Not only that the service also fails to provide audio to multiple channels. Our miseries don't stop here, there is an area called Raja bazar when ever they don't have power supply our broadcasting stops despite of having UPS and set up box.
NB: We complained about this to service boy he said some are fixed and some will be fixed soon, but honestly none are fixed.

Therefore, I request you to please help me by enforcing him to repay my set up box and its installation charges or please force him to fix all his problems.
NB: These are problems we are facing from last 6 months .