[Resolved] Ortel Communications — ortel communications depriving services to cable tv (no signal every time & bad picture and sound quality).

Prasanta@cda

from Bhubaneshwar, Odisha

Address:

Cuttack, Odisha

My ortel customer id - 792910

I prasanta kumar sahu has given a complain regarding the same issue previously on aug 4, 2017.

"ortel communication customer care has given a response on aug 7, 2017 that mr. Sahu, your issue has been resolved, please confirm us".

This issue is still not resolved.

Ortel is prompt in taking monthly payments but too poor in providing required services.

I have called the customer care several times regarding this problem before but each time i am assure with sugar coated promises but my issue is unresolved till now. After doing auto-search the channels with no signal disappears. This problem was also viewed by the bill payment collection boy.

I am actually frustrated by the service given by ortel.

Kindly ensure immediate restoration of tv services otherwise i will be forced to switch to some other service.

And also proceed to take the help of legal department.

Thank you

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Sep 18, 2017

Complaint marked as Resolved

Ortel Communications customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2017

Ortel Communications Customer Care's response Mr.Sahu, On 8th Issue has been resolved, please confirm us .

Aug 11, 2017

Updated by Prasanta@cda It was not resolved on 8th it was resolved on Aug 10, 2017 but the validity was for only one day like previous.
STILL THERE IS SOUND AND PICTURE PROBLEM.

I DON'T UNDERSTAND WHY I HAVE TO COMPLAIN AGAIN AND AGAIN REGARDING THE SAME PROBLEM.

ORTEL ONLY KNOWS HOW TO RECEIVE MONEY THROUGH THE COLLECTION BOY

THIS IS THE "WORST" SERVICE EVER PROVIDED.

IF THIS ISSUE IS NOT BEING RESOLVED THEN PLEASE INFORM YOUR COLLECTION BOY NOT TO COME AND RECEIVE PAYMENTS.