Ortel Communications — Security money for the modem not refunded

Address:	Khordha, Odisha, 751020
Website:	www.ortelcom.com

Hi All,

My customer no is 512720, I have submitted all the relevant documents and broadband accessories. I have cleared my dues as well. But when I asked for the refund of my security deposit money they have taken at the beginning of connection they are saying that is not refundable after one year and it is being kept so that next time when you take connection again the modem will be provided for free. In this case I never want to take Ortel connection again but still they are not refunding money. No where in my whole connection period they told me that the securtiy deposit will not be refunded. And the same information also is not provided in there website.

Could you please help me on this matter.