[Resolved] Ortel Communications — worthless and unstable broadband connection. cust[protected]

saswat23

from Bhubaneswar, Odisha

Address:

Khordha, Odisha, 751006

I have been complaining since the last 10 days about no broadband connectivity, but everytime this guys are giving fake assurance.
I have been to their nodal office as well, they also said they will look into this, but no steps have been take yet.
Complaining to their c. Care over phone is yet another disgusting thing one has to face. Everytime they have nothing but speak this irritating line "it will take 6-24 hour to resolve", even if its something minor. On top of that, it has now been around 10 days, i. E 240 hours, yet no resolution.
I have no other option but to disconnect from their useless and 3rd grade services from this month only.

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Jul 18, 2018

Complaint marked as Resolved

Ortel Communications customer support has been notified about the posted complaint.

Jun 16, 2018

Updated by saswat23 I have taken ortel stunner plan i. E 2mbps plan (Cust-id:[protected]. The upload speed is however too horrible to speak. Results at speedtest.net show its around 0.1-0.2mbps (100-200 kbps hardly). If one tries to upload some files like a 3-5mb file with that speed, it doesn't even upload. It fails at 10-15% only. Its highly inconsistent.
I complained it to them yesterday on facebook, they did something and now even the download speed has drastically dropped down to 0.5mbps. I asked them to check and improve the upload speeds, but these guys instead downgraded my download speed. But that's not all, on top of that, the modem now keeps on resetting itself every 10 minutes. So, using internet is not possible.
I have had horrible experiences with ortel in the past and had disconnected it. This time they requested me to give them another chance and i agreed for re-connection, but its the same poor customer service till now.
Once my subscription gets over, i will surely disconnect from their pathetic service.

Verified Support

Jun 16, 2018

Ortel Communications Customer Care's response Please provide your Customer Number with us . We will address you .