[Resolved]  Lloyd Portable Ac Glacia Lp12hc — gave us wrong information regarding portable AC

Address:

Pune, Maharashtra

I bought a 1 ton Lloyd portable AC from Vijay Sales, pune on 05/03/2013. before purchase we (Me & my wife) asked few questions to sales representatives about its performance & efficacy in comparison to split AC of 1 ton. we told him we are staying on top floor in rented house & room size approx.15 square meter. then he replied sir it is very good & cooling effect as good as split AC, there is no problem of gas leaking etc..... we again came & confirmed the same...he again gave us same answer. product deliver to us after 2 days & company wala person came after 4-5 days. at the time of its opening from the box, it was dis-balanced because out of 4 wheel 1 was small. we told company wala banda to replace that wheel, firstly he replied sir ye to aise hi rahta h & itne se koi fark nahi padta. then i insist to replace the wheel, he said ok. after repetitive phones to customer care that wheel had not replaced for 15 days. i registered the 1st complaint on 13/03/13 to customer care about wheel problem & not cooling properly but they did not gave me the complaint id. after almost a month later company banda came & replace the wheel and on cooling complaint he said sir ye to itna hi thanda karta h. we told him bhaiya poori rat chalao 18 degree C pe with high fan speed, it acts like cooler only but we can nott open the door & window............it is consuming electricity like water. after few days i again register the same complaint again no id no. & no response for 5-7 days after that same company wala banda came on Sunday, he checked & told sir ye isse jyada nahi kar payga, aj hi ke din aisi same complaint 4 or customer se check kar ke a rha hun......& he remarked No effective cooling on complaint paper. next day msg came from company is your compliant is closed because it has been resolved. after few day i again register the same complaint online on 03/05/13 with id no. (LEEL [protected]). same day in evening, i went to dealer's shop (vijay sales) & request them i am very much frustrated & pareshan from that AC plz replace with 1 to split AC of same company & i will pay the difference. he told sir 1st i have to talk with company for this matter..........next day 04/05/13 Saturday, me n my wife again went there he told sir i talked to company, company is saying as long as machine is working in good condition we won't replace. same banda told us sir agar ap within 2 days me cmplaint late the to we will replace that now we are helpless (Sir 2 din me to AC bhi deliver nahi hua tha). then i talked to company wala person for the same, he told the same & said you request to vijay sales for its replacement because unke sales representative ne apko wrong information di hai. next dat i again went there & requested plz replace it with 1 ton split AC, it is useless & hum log bahut pareshan ho rahe hai, plz do something. again he told i will talk to my Sr for the last time & you call me after 2 days. i called him on monday 06/05/13 he replied sir nothing can happened. after few days i again registered complaint online 15/05/13 with id no. LEEL [protected] for the same & some smell of wire burn, again company customer care banda came after 3 days, checked & told sir jalne ki smell to nahi h.....sab thik h but cooling the problem to iske sath ise replace kra lo. i again registered a complaint on 21/5/13..........till date no response.
Sir in nutshell we r very much distressed & frustrated from that portable AC............there is very minimal/no cooling in even 6-7 hrs continuous running & electricity consumption is very high. please help us in this matter. we r looking forward for your response.

Thanking you & regards

Dr Amardeep Pathak
MD, Transfusion Medicine (AFMC)
Associate consultant & In-Charge Blood Bank
Aditya Birla Memorial hospital
Chinchwad, Pune-33
Residence address:
B-502, Natasha hill view, NIBM road, Kondhwa, pune-48

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e-mail: [protected]@yahoo.com