[Resolved]  Sterling Holiday Resorts — membership cancellation refund money 20644

I went to hundai showroom for enquiry about car price.. after some day i go a message if i ll book the car on 24th or 25th August i ll get 20000 sterling holiday package free. when i reached at 25th i met a person named kaushik who was selling the sterling membership . I booked the memebrship (My membership Id 1211306) that after he forced so much. but after 15 day i realised that due to some personal proble I will not able to pay the EMI. and called kaushik told please cancell my membership. then suddenly he told mam please dont do that.I said I dont want then after reading the document for cancellation procedure i send mail to sterling to cancellation of my membership.Koushik told that mam till now nobody cancel the membership. I said please check in google how many memebr cancell apply for membrship and complined in consumer court. when called banglore branch people they told, they will not return money..they told why you are calling here. call kaushik who sold membership to you. give him to police do what ever you want against him.. they i called hundia show room customer care service manager and told all the complined. she sharted follow the sterling manager mr santosh.. as per mr santosh they will return all money except processing charge. But nobody contacted me till now.. now kaushil also not recieving calls. branch manager Madhu is telling we ll not return your money..they are asking me to get approval from mr santosh for cancellation. after consulting with hundaishow room customer care maager ..when she called also mr santosh not recieving any call.. i got fed off now..still my membership is not cancelled..please help.
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I got my money back. Thanks a lot online consumer complaints to help me to got my money back.
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Dear Ms. Aswini,

We regret the inconvenience caused.We have duly noted your concern.Our Executive will get in touch with you to address the issue.

Sincerely,
Member Relations - Sterling Holidays.
Dear Ms. Aswini,

Our Executive has been in touch with you and addressed your concern. Please feel free to contact us for assistance in future.

Regards,
Member Relations - Sterling Holidays

to stop emi inform bank

So many requests and mail send to stop d emi and alter d emi option No one is being contacted me since 4 months So i kindly request them to send a le
kumarsunil8319's reply, Oct 11, 2018
has ur problem resolved as i am also facing same issue
Hi, this is case of fraud and cheating by Brands like sterling India.
there was a call to my wife in the month of march 2018 from sterling holidays by mr. gaurav kumar saying that she has been selected to get some holiday free offers. we both went there but there they started selling their product with lots of offer like free coupon, with easy payment terms (EMI) with flexibilty of payment. considering that we purchased a plan with downpayment of 27000 and all documentations has been done with 1 day by them considering their year end of march 31st. we discussed all possible terms and conditions and even they said that in future if we want we can cancel the membership. till date we have paid more than 54, 000. we have been allocated a customer service manger Mr. Parmesh from Raipur region.

after getting membership, we tried to arrange a visit but they said that only after payment of 6 installments we can avail service, then we tried using free coupon, which they denied on the ground that free coupon can be used after 3 months. then after 3 months we contacted them, then they said at some places rooms are not available and at some places its off seasons.

considering the kind of their service response we decided to cancel the membership and we called them but at this time their behaviour was too rude, saying they will not pay a single penny, when i told them that their representative have told us that cancellation can be done in future. even he with rough tone asked me to give them proof. and said " do whatever you want to do, you will not get any refund".
Sterling Holidays Resorts Customer Care's response, Oct 11, 2018
Verified Support
Dear Kumarsunil,

We are deeply concerned about your feedback and would like to assist you regarding any issue your are facing. Kindly inbox us your contact details so that we can get in touch with you. You can also mail your contact details to [email protected]

Sincerely,
Member Relations - Sterling.

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