[Resolved]  OverCart — Payment made but order got cancelled

Address:500039
Website:www.overcart.com

On jan 31st of 2017, I have paid for jbl earphones through sbi net banking. The amount got deducted from my account. But the order was cancelled by overcart. I have contacted the customer care, and it always said they didnt recieve any payment and asked me to contact bank. After contacting bank I found that payment has been completed to the merchant. I want overcart to take immediate action and confirm my order.
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Mar 14, 2017
Complaint marked as Resolved 
OverCart customer support has been notified about the posted complaint.
Feb 09, 2017
Updated by viveksr4
the order number is BST[protected]
Verified Support
Feb 10, 2017
OverCart Customer Care's response
Hey Vivek, apologies for the inconvenience. With reference to your complaint, i wish to inform you that we tried reaching you on your registered mobile number but your number was not reachable. I would request you to please share an alterate time or an appropriate number wherein we can reach you and resolve your complaint.
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[protected] is my number and you contact me at any time.
BST[protected] 3/9/17 Kumar Abhishek Rs.1, 109.00 Ready to Ship

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