[Resolved] OYO — I haven't received any refund

Kazi Salim

Website:

OYO

I made a transaction for booking a hotel via oyo rooms(booking id KLPD 9048) on 24th November 2020 with transaction amount of 399 through Paytm UPI from my airtel payment bank . I cancelled the booking on the same date (24/11/2020) due to some reason and it has been more than 7 days since oyo is telling me that they have successfully refunded the amount to the source. oyo has given me the bank reference number also, so that i could confirm whether there is any issue with the bank. After confirming with the bank mentioning the reference number the bank says there is no transaction happend regarding the reference number. I asked oyo again for telling them that there is no issue from the bank side. Kindly initiate the refund but the response from oyo is same that your bank reference number is so and so and to talk with your bank. I am tired of calling oyo and again and again without any legit results.

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Dec 3, 2020

Complaint marked as Resolved

Today I commented on a post of oyos official Facebook page about refund of my two cancelled booking ! Booking id KLPD9048 and ZWPS7362 ! Few Hours back an Oyo agent named sandeep prasad called me and talk to about my issues with very decency and professionalism...he was very helpful.. he resolved all my issues... and I got refund of my all cancelled booking within two hours one by one... Thanks to sandeep... In future I'm not expecting such inconvenience that I faced earlier yet thanks to oyo for making me keep my trust on OYO ! 🥰😍😘

OYO Rooms customer support has been notified about the posted complaint.