[Resolved] OYO — misuse of my mail id

Goutham Ganesh Gopalan

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu
Website:	www.oyorooms.com

My mail id is being misused for booking of rooms at different hotels in chennai through oyo.
This has been happening for the past few months. The names with which booking happens is different each time, but my mail id is used for confirmation, cancellation etc.

I have already complained to oyo customer care, but still they have not solved the problem.

My mail id is [protected]@gmail.com.

If this continues, should i raise a police complaint.

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Oct 26, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.

Regards
Team OYO

Verified Support

Sep 24, 2018

OYO Rooms Customer Care's response Hi, Please help us with your contact number so that we could get this resolved for you at the earliest.

Regards
Team OYO

Verified Support

Sep 25, 2018

OYO Rooms Customer Care's response Dear Guest,

Our team member contacted you for the issue highlighted by you. We've removed your email ID from our system. Do contact us for any other assistance in the future. Thanks for your patience.

Regards
Team OYO